Donna Fluss

President and Owner, DMG Consulting LLC

Donna Fluss is currently serving in the capacity of President and Owner of DMG Consulting LLC. She has previously served as Vice President (VP) and Research Director - CRM Practice Area at Gartner and as Vice President at Chase.

News mentions

Verint’s WFO Solutions Recognized By DMG Consulting’s Contact Center Workforce Optimization Market Share Report

Verint Systems (Verint), the globally renowned customer engagement company, has announced that it has been recognized as a market share leader in DMG Consulting LLC’s latest Contact Center Workf...

Verint Announces That Their AI Solutions Have Achieved Perfect Scores For Vendor Satisfaction In DMG’s Report

Verint®, The Customer Engagement Company™, announces its Artificial Intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor sa...

For Third Consecutive Year Customers Give Verint A Perfect Score In Overall Vendor Satisfaction For Workforce Management

Verint®, The Customer Engagement Company™ announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s new 2021/2022 Workforce Manag...

Verint Intelligent Virtual Assistant First To Be Named A Leader In Three Distinguished Industry Evaluations

Verint®, the Customer Engagement Company™ announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Op...