Verint Systems - Experts & Thought Leaders

Verint, the customer engagement company™, announces that it has been named a pioneer in the second of two IDC reports on conversational Artificial Intelligence (AI). The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment. The company was also recently named a pioneer in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment report published in October. The IDC MarketScape assesses the products, services, and competitive fitness of 16 vendors helping organizations leverage conversational AI capabilities to create automated solutions that excel in speech, text, intent, and language recognition, and respond in a way that mimics human conversation. Seeking strong analytics “Consider Verint when you are a large enterprise, particularly in financial services or life sciences, seeking strong analytics and reporting capabilities and a vendor who will partner closely with you on implementation and customization,” said Dave Schubmehl, Research Vice President with IDC. “Verint’s conversational analytics and IVA capabilities can make it a good ‘one-stop shop’ for customer support organizations looking to upgrade their IVR to voice-based conversational AI while also developing and maintaining virtual assistants for digital channels.” The report also noted that the conversation analytics and reporting capabilities The IDC MarketScape report states, “Verint’s customers praised the strength of its pre-trained models, both in terms of overall accuracy as well as accuracy in domain-specific use cases, such as financial services or life sciences. They also highlighted Verint’s willingness to work with its customers to customize conversational AI implementations as needed.” The report also noted that the conversation analytics and reporting capabilities, including the ability for contact centers to analyze and monitor agent performance were well received by customers. Customer-Engagement interactions “At Verint, we know that the shift towards digital means much more than offering more channels,” says Heather Richards, Vice President, go-to-market strategy, digital-first engagement. “Powered by Verint Da Vinci™ AI and Analytics, which processes billions of customer-engagement interactions across dozens of industries annually, our conversational AI delivers trusted, digital-first experiences that personalize experiences and drive significant ROI and innovation for our customers.” Verint Conversational AI works with an enterprise’s existing ecosystem, as well as other Verint Cloud Platform applications including Social and Private Messaging, Engagement Orchestration, Knowledge Management, Community, Workforce Engagement and Experience Management.

Verint Systems (Verint), the customer engagement company, has announced a strategic partnership with Theta Lake, a globally renowned provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organizations, as well as other businesses, with extended capabilities to help avoid the legal, business, and reputational consequences of compliance breaches, misconduct, data loss, and security issues. Verint – Theta Lake partnership The partnership and technology integration combines Verint’s communication capture, data management, operational assurance, and analytics offerings with Theta Lake’s automated collaboration risk monitoring and policy supervision technology, empowering financial institutions with a holistic set of capabilities, as they move towards hybrid ways of working. This will enable organizations to: Automate risk monitoring and assessment of voice, video conferencing, chat, screen, and content sharing across all major UC platforms, including Microsoft Teams, Zoom, Webex by Cisco, Slack, Symphony, RingCentral, as well as all major turret providers (IPC, Cloud9, BT and Speakerbus) and major mobile MVNOs (Truphone and TeleMessage). Free up skilled resources, enhance efficiency and reduce costs by automating workflows around conduct monitoring, review, investigations, and policy enforcement. Identify risky behavior from the full context of unstructured collaboration streams to stay compliant with financial regulations, industry standards, data protection laws, and corporate liability obligations. Create a complete view of risk in conversations and information shared across multiple collaboration tools and uniformly apply the policies, in order to address those risks, as users move from chat to video and to audio. Collaboration-first, hybrid working model Businesses can more confidently expand their use of these collaboration channels and all their features and functionality" Anthony Cresci, the Senior Vice President of Business Development - Operations and Finance, Theta Lake, said “As a collaboration-first, hybrid working model emerges in the financial industry and beyond, and with an increased use of video, real-time messaging, screen sharing and unified communications, new forms of risk arise that regulated firms can’t turn a blind eye to.” Anthony Cresci adds, “Businesses can more confidently expand their use of these collaboration channels and all their features and functionality, by taking a proactive approach to compliance and risk management that automates the detection of data leakage, acceptable use, data privacy, and regulatory or corporate compliance risks across what is shared, shown, spoken, and typed.” Integration with Theta Lake’s technology Leveraging the integration with Theta Lake’s technology, Verint will expand its support for financial institutions facing challenges with complex requirements under MiFID II, Dodd-Frank, GDPR, SEC 17a-4, FCA rules, SOC 2 and other policies. Users of the combined solution can benefit from omni-channel compliance recording, data governance and data discovery – powered by Verint – alongside Theta Lake’s integrated offering of Artificial Intelligence (AI) and Machine Learning-powered communication risk detection, eDiscovery, risk analysis and policy supervision. This will enable market participants to take a proactive approach to communication risk management, by spotting early signs of market abuse, uncover collusion and coercive behavior, identify insider trading, prevent data loss, filter sensitive content and be alerted to potentially illicit or unethical activities. Diversifying communication channels This is where our partnership with Theta Lake comes into play, by helping financial services firms detect" John Bourne, the Senior Vice President for Global Channels and Alliances at Verint, said “Remote employees, diversifying communication channels and the evolving sophistication of malicious behavior have made identifying compliance breaches and misconduct even more complex. Yet, legacy solutions and manual approaches to monitoring and risk detection are not built to scale, lack accuracy and are resource intensive.” John Bourne adds, “This is where our partnership with Theta Lake comes into play, by helping financial services firms detect and act upon risky, non-compliant or unethical behavior, across the widest range of collaboration captured in the modern workplace.” Verint Financial Compliance Verint’s award-winning Financial Compliance solution, available in the Cloud, on-premises, and as hybrid architecture, supports automated policies and compliance workflows, offers an open approach to ease integration, and provides a broad range of capabilities to help the financial industry tackle communication compliance, operational assurance, and data governance. Trusted by over 800 financial services organizations worldwide, including Tier 1 banks and investment firms, Verint’s compliance solutions provide the ability to capture, retain, transcribe, retrieve and analyze voice and electronic communications, offered by the latest unified communications (UC), collaboration, trader voice, mobile, and IP telephony solutions.

Verint® announced the availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations. digital transformation journey “We look at digital transformation as a journey, and Verint is committed to helping organizations transition their operations to cloud-based platforms that deliver cost efficiencies and differentiated experiences to customers and employees,” says Verint’s Ady Meretz, president, Asia Pacific. “That same commitment applies across the region, and we’re delighted to lead the way in India, where Verint has had a strong presence for two decades. It’s a country that is digitally focused with an ever-increasing international BPO presence combined with a thriving domestic market.” India’s BPO capabilities India is also amongst the most favored for BPO services, and its outsourcing industry is flourishing While the pandemic has accelerated digital transformation in India, the country is also amongst the most favored for Business Process Outsourcing (BPO) services, and its outsourcing industry is flourishing. India’s talent pool is made up of highly skilled and largely English-speaking professionals. This, combined with cost-effective labor and 24/7 services, makes India’s BPO capabilities attractive as more and more businesses look towards a globalized workforce to fulfill their operational needs. Transition to cloud “With the increasingly remote workforce and pandemic-related push to digital-first engagement, organizations are making their applications readily available in the cloud to support these new future-of-work initiatives,” said Krishna Baidya, head – customer contact research, Frost & Sullivan. “These growing trends and the company’s leading market share of 43.6% in India creates significant opportunity for Verint customers to efficiently transition to the cloud.” Cloud Platform Verint Customer Engagement Cloud Platform supports multi-cloud environments with an open, reliable, and secure native cloud architecture. Verint supports a start-anywhere strategy – meaning that applications within the platform can be deployed independently or together. Verint’s Cloud platform is uniquely designed to scale from small to large enterprises across many industries and use cases. It draws on the latest advancements in Artificial Intelligence (AI) to connect work, data, and experiences so brands can meet increasing and shifting demands and build lasting customer relationships.

When a fire or other emergency occurs in a building or facility, first responders depend on every available resource to ensure a safe and orderly evacuation and response. One element in any response plan is the facility’s physical security systems, including access control, video surveillance and intrusion detection. How can these systems contribute to an orderly response to a chaotic situation?  We asked this week’s Expert Panel Roundtable: What is the role of security systems in the event of a fire or other emergency evacuation?