Rave Mobile Safety - Experts & Thought Leaders

Rave Mobile Safety (Rave), provider of the critical communication and collaboration platform customers count on when it matters most, announced it has been selected by Atos Public Safety, LLC (Atos) as the Next Generation 911 (NG911) alert and warning system platform for the state of California. The win represents the ninth statewide deployment of Rave’s solutions. Selected for the company’s deep understanding of California’s complex needs of managing many different populations across diverse regions, Rave’s alerting platform will be available to hundreds of alerting authorities across the state, protecting over 39 million residents. Expanding current capabilities Rave’s highly flexible and configurable system will consolidate and expand current capabilities into one state-wide solution. This uniform platform will better meet the stringent feature, reliability, and performance requirements for a state with emergency communications needs covering everything from earthquakes, wildfires, and tsunamis to civil disturbances and major sporting events. Atos, the Prime Network Service Provider for the State’s NG911 infrastructure project, will manage the overall program. In addition to providing critical emergency alert notifications to residents and first responders, Rave will also serve as the platform for initiating the state’s Integrated Public Alert & Warning System (IPAWS) communications. Mass notification system We are proud to partner with ATOS to help protect the most populous state in the nation" “We are proud to partner with ATOS to help protect the most populous state in the nation and address the unique challenge of ensuring all residents are safe and informed, despite being spread across nearly two hundred thousand square miles with regions being impacted by entirely different events,” said Todd Piett, Rave CEO. “To do this successfully, officials need a reliable, best-in-class system that can be used anywhere, at any time with complete confidence. Rave is proud to deliver that consistency and flexibility to the state of California as it seeks to better protect and inform its residents and visitors.” Rave’s alerting platform is the mass notification system enabling governments, organizations, higher education institutions, and schools to send messages quickly and reliably in just three clicks across multiple modes of communication. Access control capability The solution seamlessly integrates with California’s NG911 system, enabling agencies to ensure phone numbers and GIS data sets are synchronized. With the platform’s role-based access control capability, emergency managers can access neighboring agencies’ systems for back-up and redundancy, ensuring seamless communication and reliability in the most stressful of circumstances. Usability and system access are further enhanced through Rave’s partnership with RapidDeploy, which provides 9-1-1 dispatchers and supervisors integrated access to Rave Alert through RapidDeploy’s cloud-based RadiusPlus mapping system deploying across the state.

Rave Mobile Safety (Rave), the critical communication and collaboration platform that customers count on when it matters the most has announced Morris County, in New Jersey and Blair County, in Pennsylvania, are among the latest counties to leverage the company’s Vaccine Distribution Solution to identify and communicate with vulnerable populations, deliver tailored guidance and logistical information, and conduct ongoing check-ins to ensure the success of vaccine rollout. Vaccine Distribution Solution As vaccination efforts continue, public agencies need efficient communication systems that help them understand who is most at risk and target updates and clear instructions to groups of residents. For those communications to be effective, it is critical that public health safety personnel tasked with vaccine distribution can effectively reach residents via different modes of communication that they rely on the most, whether that’s text, phone, or email. Morris County has utilized its Rave notification system for various communications Morris County has utilized its Rave notification system for various communications, since the start of the COVID-19 global pandemic. This information included communications to the county’s first responders, leadership, and other partners with critical COVID-19 related notifications, weather notifications, and vaccination appointment availability notifications provided. Smart911 Safety Profiles Additionally, Morris County is urging residents to create Smart911 Safety Profiles, where they can sign up for alerts and notifications through Morris County’s alert system, ‘AlertMorris’. By creating a Smart911 profile, residents can provide critical information, including pre-existing medical conditions, which can, in turn, be provided to first responders, in the event of an emergency. Signing up for this alert system allows the Morris County Office of Emergency Management to proactively identify and communicate with individuals, who become eligible for the vaccine based on pre-existing conditions and individuals can then be notified by their partner, Atlantic Health System, when vaccination appointments are available. Partnership with Atlantic Health System “We are working on a joint plan with Atlantic Health System to communicate with all of our Morris County residents and get them signed up for alerts to schedule vaccine appointments,” said Jeffrey Paul, Director, Office of Emergency Management, Morris County Dept. of Law & Public Safety. Jeffrey Paul adds, “In addition, the significant benefit of registering with Smart911 goes way beyond vaccine scheduling. A Smart911 profile can make the difference between life and death, when you dial 9-1-1 and your safety profile becomes visible to our Morris County 9-1-1 Communications Center and ultimately to the first responders who are responding to your aid.” Catering to public health and safety issues This system has already saved lives, and we highly encourage Morris County residents to sign up for Smart911" “This system has already saved lives, and we highly encourage Morris County residents to sign up for Smart911, which can be done easily and at no cost,” said Morris County Commissioner, Doug Cabana, a liaison to public health and safety issues. Doug Cabana adds, “We know this system can make a difference in the lives of everyone in Morris County. Please join us by signing up.” Blair County has also urged residents to create Smart911 Safety Profiles to aid in vaccination distribution efforts. Effective vaccination drive “Our priority is to get as many of our residents vaccinated as quickly as possible. To accomplish that, we need to understand how our population fits into the phases of rollout and be able to contact them about vaccine appointment opportunities,” said Mark Taylor, Director of Public Safety at Blair County Department of Emergency Services. Mark Taylor adds, “With Rave, we’ve experienced great results not only getting residents scheduled for vaccine appointments, but also providing first responders with health information, like conditions that make individuals vulnerable to COVID-19, that enable them to better help individuals in emergency situations.” Rave Mobile Safety platform Hospitals have also turned to Rave to ensure doses of the vaccine are administered as soon as possible. Dayton Children’s Hospital in Ohio is using Rave to notify and remind staff of their second dose appointments, which are critical to ensuring the efficacy of the vaccine. Rave’s Vaccine Distribution Solution aids health and public service agencies that are overseeing vaccine distribution by: Surfacing vulnerable and at-risk populations based on demographics including age, all high-risk medical conditions as outlined by the CDC (The United States Centers for Disease Control and Prevention), functional and access needs, disabilities, employment status, geographic location, and more throughout all phases of vaccine distribution, with the ability for that data to be leveraged by several key stakeholders, including public health and emergency management officials. Delivering mass notifications and targeted communications to reach the right people with the right message, share tailored guidance and logistical information to inform the community, and build confidence and trust through ongoing community engagement, outreach, and education. Continuously monitoring and querying the community to track symptoms, receive updates on any side effects, follow up to schedule second doses, and poll residents for community feedback. Critical data sharing and emergency response coordination From major disasters and crisis events to everyday emergencies and operational incidents, the Rave platform enables critical data sharing, mass notification, and emergency response coordination for a wide range of rescue and emergency agencies. Over 8,000 first responder, emergency management, 911 dispatch, along with federal, state, and local agencies, as well as private and joint corporations, healthcare organizations, universities, and schools, rely on the Rave platform to prepare better, respond faster, recover quicker and effectively mitigate anticipated critical incidents.

Rave Mobile Safety (Rave), a trusted partner for safety software protecting millions of individuals, announced the acquisition of SwiftReach Networks (SwiftReach), a foremost provider of emergency notification and incident management solutions. The combination of Rave and SwiftReach will provide wide-ranging capabilities and unmatched infrastructure to ensure optimal communications under the most demanding circumstances. Todd Piett, CEO of Rave, said, “The addition of SwiftReach and its FCC-licensed carrier class network gives us best-in-class message delivery, which provides customers with unmatched service levels. Rave is most needed by our customers during emergencies and we continue to protect them by leading the way in reliability.” Valuable For Customers The combined company will serve nearly 5,000 customers across state and local public safety agencies, education and health care organizations, utilities, federal agencies, and a wide spectrum of corporate clients. “Bringing together SwiftReach and Rave is hugely valuable to our customers,” said Kevin Alward, CEO of SwiftReach. “Rave has a sterling reputation in the marketplace, both in terms of commitment to customers and its outstanding technology set. We believe it’s a perfect match.” Expanded Delivery Capacity SwiftK12™ solution to Rave’s offerings provides communities a K-12 school safety communication platform Adding SwiftReach’s product set makes Rave the only emergency and mass notification provider that owns and operates its own telephony network. This highly secure and fully redundant network employs four data centers across North America and provides mission-critical delivery speeds and industry-leading control across the entire notification process. Enhanced Capabilities for K-12 Schools The addition of SwiftReach’s SwiftK12™ solution to Rave’s existing offerings will provide communities a complete K-12 school safety communication platform. The combined suite of products will enable users to engage parents through emergency alerts, solicit anonymous tips with Rave EyeWitness and improve collaboration with 9-1-1 and emergency services utilizing the Rave Panic Button. “We are excited about the two companies coming together,” said Fred Rosencrans, Executive Director of Luzerne County (PA) 911. “As a long-time customer of both companies, we see tremendous value in the unique capabilities of the combined solution.” Continuing Focus on Customer Success A relentless focus on client success is key to Rave’s continued rapid growth and industry-leading customer retention. Todd Miller, Rave’s COO, noted: “It’s extremely important that we maintain focus on our customers and their success. The SwiftReach team has demonstrated that commitment for many years, and we look forward to continuing to keep customer success our first priority.” “Rediker has partnered with Alert Solutions (a subsidiary of SwiftReach) for over six years,” said John Schreck, Director of Marketing for Rediker Software. “They have always provided a high level of service and support, and we’re excited to explore what enhancements Rave Mobile Safety will bring to their products.”

Trends, such as social distancing and breakdowns in group interactions are changing the emergency response needs in Suffolk County, New York, and other communities around the world. In the new normal, there are also fewer opportunities to identify someone, who might need mental health services or be in crisis. Residents are more likely to push aside signs of anxiety and depression, until they become more severe. Suffolk County affected by COVID-19 Suffolk County was an epicenter of the COVID-19 pandemic and before that, of the opioid epidemic, both of which impact mental health and consequently, the emergency response needs of a community. In the case of COVID-19, isolation from family and children required better response, availability of services, and training for first responders. “We are seeing people at some of their worst times,” said Joel Vetter, the Chief of Fire Rescue and Emergency Services in Suffolk County, N.Y., adding “Who responds to help the public, during times of crisis, whether suicide, overdose or crisis intervention? We must provide first responders with awareness training.” awareness training for first responders Joel Vetter helms the ‘umbrella’ fire and emergency agency that covers Suffolk County Joel Vetter further said, “How can we be supportive to family, patients, and bystanders, and how do we take care of our own? We want to interact and keep people with mental illness safe, to have a positive outcome and to provide support.” Joel Vetter helms the ‘umbrella’ fire and emergency agency that covers Suffolk County on Long Island, New York, where 1.5 million residents are served by 109 fire departments and 27 emergency medical services agencies. Suffolk County handles the 911 dispatch center for the various departments, which include volunteer, paid and hybrid departments providing fire service and EMS. Joel Vetter, emergency services veteran With 33 years of experience in emergency services, Vetter began as a volunteer, later worked as a paramedic and then transitioned into emergency management and to providing education for first responders. He has held his current position for four years.  To address various mental health issues, Suffolk County Fire Rescue and Emergency Services networks with other agencies, including schools and faith-based organizations, to coordinate response and promote messaging of more than 100 available recovery and education resources. Sharing vital information globally “We are able to share information about programming aspects more globally, rather than in little pockets,” said Joel Vetter. Mental health issues nationally have increased during the COVID-19 pandemic, with some 41% of adults reporting an anxiety and/or depressive order, in January 2021, in comparison to just 11% in 2019, according to a National Health Interview Survey (NHIS) Early Release Program and U.S. Census Bureau Survey. However, many people are distrustful of calling for public safety services, during a mental health crisis, as 86% of respondents in one survey say improvements are needed in how public safety services respond to a mental health crisis. Suffolk County’s 911 call center relies on technology In Suffolk County, the 911 call center relies on technology to help, some of it purchased with anti-terrorism funding In Suffolk County, the 911 call center relies on technology to help, some of it purchased with anti-terrorism funding, after the anthrax scare in 2001. They log calls using national emergency dispatch codes, which provides data reflecting the impact on the communities of the opioid epidemic, for example, and more recently, by the COVID-19 pandemic. Overall, between 2019 and 2020, the overall 911 calls volume jumped 213%, including a 5% increase in calls related to mental health, and a 13% increase in overdoses. Emergency responders are required to train eight hours a year on mental health issues and additional voluntary sessions are offered. A crisis intervention team is made up of volunteers and mental health professionals. For first responders, facing their own mental health issues, there are peer-to-peer support programs. Rave Smart911 app for effective communications Suffolk County’s technology solution includes a critical communication and collaboration platform, provided by Rave Mobile Safety, enabling those tasked with protecting communities the ability to address holistically the challenges of critical communications, incident collaboration, safety and protection, and 911. In Suffolk County, there are almost a million landlines loaded and maintained in the system. The Rave Smart911 app is integrated to provide emergency messaging for a wide variety of situations. Secure encrypted profile and mass notification capabilities Residents can opt-in to the system and build a securely encrypted profile Residents can opt-in to the system and build a securely encrypted profile, providing details of a residence, images and information on the inhabitants, and any other information that would be useful in case of an emergency. If a resident calls 911, the information becomes instantly available to an operator answering the call. Rave also provides mass notification capabilities, including seasonal, targeted messages, prevention missives, safety tips, and emergency response information. Templates built into the system help to guide response and action plans. A resident might receive a targeted text message when snow starts to fall, for example. If it snows more than 6 inches, additional emergency response and messaging are deployed. ‘Sirens at Seven’ program “We help the general public to empower themselves by seeing what services are available in their towns, villages, counties and states,” said Joel Vetter. To demonstrate unity, Suffolk County instituted a ‘Sirens at Seven’ program that sounded sirens throughout the entire county for three minutes to unify the community and recognize the work of first responders and healthcare professionals.