Frequentis - Experts & Thought Leaders

West Yorkshire Fire & Rescue Service (WYFRS) has selected edge control room solutions from Frequentis to enhance service delivery for the communities it safeguards through better resource allocation and coordination between emergency services when responding to emergencies. WYFRS WYFRS is the fourth largest fire and rescue service in the country, responsible for the safety of over 2.2 million residents and the protection of 800 square miles of land, covering five major metropolitan districts. The diverse landscape, which encompasses everything from vast rural countryside to towns and major cities, presents unique challenges: Frequentis' expertise in providing comprehensive control room solutions and dedication to delivering innovative technology to emergency service organizations has played a vital role in this successful collaboration. Efficiency, Communication And Resource Allocation We are aiming to enhance the efficiency of our emergency response even further, and improve communication" “By implementing the Frequentis systems, we are aiming to enhance the efficiency of our emergency response even further, improve communication and coordination among emergency responders, and optimize our resource allocation,” says WYFRS Area Manager, Scott Donegan. He adds, "Ultimately, this will enable us to be even better at protecting the millions of residents, the communities, and businesses we serve here in West Yorkshire." Cloud-Based Mobilizing Solution The contract marks a significant milestone in West Yorkshire Fire & Rescue Service's journey toward modernizing its control room capabilities. “By adopting the Frequentis Microsoft Azure cloud-based mobilizing solution, West Yorkshire Fire & Rescue Service will benefit from a comprehensive communication and incident management platform, LifeX, and unique-mobilization solution provided by our recent acquisition, Regola," says Andy Madge, Managing Director of Frequentis UK & Ireland.  A System-As-A-Service Approach We continue to provide modern control room solutions for safety-critical customers" Andy Madge adds, "The 'System as a Service' approach aligns with the managed service requirements, eliminating conventional concerns and costs associated with ongoing IT management and security." He continues, “This partnering approach represents a significant step forward for Frequentis as we continue to provide modern control room solutions for safety-critical customers.” Computer-Aided Dispatch (CAD) system The new systems include a replacement Computer Aided Dispatch (CAD) system that is Emergency Services Network (ESN) ready, an Integrated Communication and Control System (ICCS) for seamless telecommunications, radio communications, and data communications, as well as a mobilizing system for efficient resource allocation to incidents. The implementation of these cutting-edge systems will enable WYFRS to respond even more effectively to emergency calls, whether the resources are mobile or stationed at various premises, and the mobilizing system will streamline the assignment of resources and personnel.

Airservices Australia, the nation’s Air Navigation Service Provider (ANSP), has selected Frequentis for a continent-wide solution for its Aviation Rescue Fire Fighting Service (ARFFS). The solution will be made up of two components: the Frequentis’ multimedia collaboration and communication platform LifeX, extended by the messenger, incident and resource management module, OnSite.  “Emergency service organizations must have the most effective tools available to process critical data and information to manage incidents when every second counts. This program will enable Airservices Australia to use the extensive features of the cutting edge Frequentis solution to enhance and optimize emergency communication and incident resolution, as well as reducing control room operators’ workload,” says Martin Rampl, Managing Director Frequentis Australasia. Airport control center Martin Rampl adds, “As a long-term partner of Airservices Australia, we are pleased to be working with Airservices Australia’s ARFFS on this very important project to upgrade its airport fire control centers with the latest technology.” The solution will be assembled and finalized at the Frequentis Australasia premises in Brisbane and Melbourne. Frequentis will supply hardware and software for the 27 airport control center sites across the continent and a future one, central control center operated out of two data centers. The project also includes migration from the existing C4i AlarmOn, in operation at Airservices for over 10 years. Communication and collaboration platform Michelle Bennetts welcomed the ongoing partnership with Frequentis Airservices Australia Chief Service Delivery Officer, Michelle Bennetts welcomed the ongoing partnership with Frequentis stating: “Airservices is pleased to be working with Frequentis to modernize our ARFFS stations across 27 of Australia’s busiest airports,” Ms Bennetts said. Michelle Bennetts adds, “Our ability to deliver services to a standard of excellence, while enhancing safety and efficiency outcomes for all airspace users, rests on our capacity to leverage technology to evolve, adapt and innovate our services.” LifeX is a multimedia communication and collaboration platform which focuses on increasing operator performance, reducing manual tasks and maximizing emergency communication channels.  Allowing voice communication OnSite is a multimedia messenger in the Frequentis MissionX portfolio, explicitly designed to meet the demands of the emergency service organizations, allowing voice communication, messaging, group calls, as well as images, videos, and location data to be processed on the same platform.  Frequentis has been deploying LifeX solutions across Europe for many years, with installations in the United Kingdom (including London Metropolitan Police, as well as Fire & Rescue Authorities and Ambulance services), Austria, Germany, as well as in Qatar.

The FDC Vietnam project is the first large-scale Frequentis project in Vietnam, generating an order value of EUR 8 million. It is the worldwide biggest fire brigade project of the Vienna-based high-tech company so far and another story of success regarding the cooperation with the Oesterreichische Kontrollbank (OeKB). construction phase After nearly 10 years of preparation, the contract covering the first construction and modernization phase of dispatch centers for the fire brigade and emergency medical services was signed in Vietnam on 22nd February 2012. The act was accompanied by a traditional ceremony with high-level politicians, business representatives, and representatives of local fire brigades and emergency medical services. The total order value amounts to 8 million euros and comprises the refurbishment of control centers in four cities - Ho Chi Minh City/Saigon, Da Nang, Hai Phong, and Binh Duong - including all fire brigade dispatch centers, fire stations, mobile equipment and one training center in Hanoi. voice and data communication system The system will also be equipped with a Call-Taking and Dispatching Application (CAD) combined with a GIS The technical solution is based on the Frequentis voice and data communication system ICCS 3020 together with an integrated DIVOS Voice and Data Recorder.  Apart from the usual functions, the system will also be equipped with a Call-Taking and Dispatching Application (CAD) combined with a Geographical Information System (GIS). The implementation phase is scheduled for more than 2 years. The order covers the first phase of a long-term modernization program. Due to this market entry, Frequentis managed to get access to further potential orders. Besides, the order has also had a very positive response in Vietnam, based on the country's current socio-economic developments. financial contract The Austrian funding agency Oesterreichische Kontrollbank AG (OeKB) facilitated the business deal by providing an export guarantee issued by the Austrian federal government in combination with a soft loan. The respective financial contract became effective on 29th June 2012. Soft loans are intended for projects contributing to sustainable development in recipient countries and are supported by public funds. The OeKB sees further opportunities for Austrian export companies in Vietnam; also for commercial financing and especially infrastructure and industrial investments. work for phase 2 In mid-November 2012, a major project milestone has been achieved. The high-level Vietnamese delegation took this opportunity to emphasize the excellent cooperation between the project teams. In January 2013, the system passed the Factory Acceptance Test (FAT) in Vienna. Not only a delegation of the Vietnamese Ministry for Planning and Investment but also representatives of the OeKB visited Frequentis to see for themselves how the project is progressing. This event marked the beginning of the preparatory work for phase 2 and the further project rollout.