Frequentis - Experts & Thought Leaders

Frequentis marks the debut of its LifeX3020 solution in Southeast Asia, improving emergency call handling and response coordination across three major centers and nationwide blue light agencies. This effort supports Malaysia’s Next Generation Emergency Services 999 (NG999) project, an upgrade designed to replace the current Malaysian Emergency Response System (MERS999). The initiative underscores Malaysia’s strong commitment to enhancing public safety across the nation. Responses from key agencies Frequentis will install innovative systems in three emergency response centers, the first deployment of its kind in Southeast Asia. These implementations will streamline emergency call handling, enabling quicker and more effective responses from key agencies such as police, fire, maritime, and civil defense services. “This project is an exciting opportunity to apply more than 25 years of expertise in public safety communications,” says Robert Nitsch, Vice President of Public Safety at Frequentis. “LifeX3020 is tailored to meet both current and future needs, ensuring that emergency services throughout Malaysia can provide fast, reliable, and efficient support to those in need.” Setup of 350 workstations Call takers will have improved tools to assess emergencies fast and direct help to the fit agencies The project involves the setup of 350 workstations across key emergency centers, backed by a robust infrastructure designed to enable rapid response across the nation.  With the new platform, call takers will have enhanced tools to assess emergencies quickly and direct resources to the appropriate agencies without delay. This will significantly reduce response times, improving outcomes in critical situations. new benchmark for public safety technology Frequentis partners with local stakeholders to implement this large-scale project, which aligns with Malaysia’s broader efforts to strengthen national emergency services. The NG999 initiative sets a new benchmark for public safety technology in the region by integrating multiple services on a unified communication platform.

The Hamburg fire brigade is increasingly challenged by a temporary rise in emergency calls during extreme weather events. In total, the Hamburg fire brigade receives around one million calls per year. In crisis situations, such as severe weather conditions, the number of callers can rise significantly within a short period of time. With Frequentis' LifeX communication system, the organization is better equipped to respond faster and more precisely during critical situations. This system is also used by the Hamburg police, functioning as the central communication platform in their control centers. Fire departments in Germany Callers can use touch powers or voice prompts to distinguish between urgent and less critical emergencies As part of the PERLE project (Police and Fire Control Room Renewal Project), the Hamburg fire brigade became one of the first fire departments in Germany to adopt Interactive Voice Response (IVR) technology. This innovative solution enables the prioritization of emergency calls, dramatically improving response times for high-priority calls, particularly during periods of high call volume. In practice, this means that callers can use touch commands or voice prompts to distinguish between urgent and less critical emergencies. For example, a call containing the keyword "help" is immediately routed to a prioritized line, while less urgent requests are handled by specially trained personnel. Collaboration with the Hamburg Fire Brigade “By using Frequentis technology, we are able to respond faster and more precisely to emergencies during storms,” says Eiko Hinrichs, Head of Division for Command and Control Center. “Prioritizing calls in emergencies allows us to gain crucial seconds that can make a life-saving difference.” “Given the increasing frequency of extreme weather events, we consider our collaboration with the Hamburg fire brigade to be groundbreaking,” says Marcel Haar, Managing Director of Frequentis Germany. “We are proud to contribute to a faster and more efficient emergency response in Hamburg with this innovative solution, ensuring the department is well-prepared for future operational needs.”

West Yorkshire Fire & Rescue Service (WYFRS) has selected edge control room solutions from Frequentis to enhance service delivery for the communities it safeguards through better resource allocation and coordination between emergency services when responding to emergencies. WYFRS WYFRS is the fourth largest fire and rescue service in the country, responsible for the safety of over 2.2 million residents and the protection of 800 square miles of land, covering five major metropolitan districts. The diverse landscape, which encompasses everything from vast rural countryside to towns and major cities, presents unique challenges: Frequentis' expertise in providing comprehensive control room solutions and dedication to delivering innovative technology to emergency service organizations has played a vital role in this successful collaboration. Efficiency, Communication And Resource Allocation We are aiming to enhance the efficiency of our emergency response even further, and improve communication" “By implementing the Frequentis systems, we are aiming to enhance the efficiency of our emergency response even further, improve communication and coordination among emergency responders, and optimize our resource allocation,” says WYFRS Area Manager, Scott Donegan. He adds, "Ultimately, this will enable us to be even better at protecting the millions of residents, the communities, and businesses we serve here in West Yorkshire." Cloud-Based Mobilizing Solution The contract marks a significant milestone in West Yorkshire Fire & Rescue Service's journey toward modernizing its control room capabilities. “By adopting the Frequentis Microsoft Azure cloud-based mobilizing solution, West Yorkshire Fire & Rescue Service will benefit from a comprehensive communication and incident management platform, LifeX, and unique-mobilization solution provided by our recent acquisition, Regola," says Andy Madge, Managing Director of Frequentis UK & Ireland.  A System-As-A-Service Approach We continue to provide modern control room solutions for safety-critical customers" Andy Madge adds, "The 'System as a Service' approach aligns with the managed service requirements, eliminating conventional concerns and costs associated with ongoing IT management and security." He continues, “This partnering approach represents a significant step forward for Frequentis as we continue to provide modern control room solutions for safety-critical customers.” Computer-Aided Dispatch (CAD) system The new systems include a replacement Computer Aided Dispatch (CAD) system that is Emergency Services Network (ESN) ready, an Integrated Communication and Control System (ICCS) for seamless telecommunications, radio communications, and data communications, as well as a mobilizing system for efficient resource allocation to incidents. The implementation of these cutting-edge systems will enable WYFRS to respond even more effectively to emergency calls, whether the resources are mobile or stationed at various premises, and the mobilizing system will streamline the assignment of resources and personnel.