Cordico - Experts & Thought Leaders

Cordico is proud to announce that they have entered into a strategic nationwide partnership with The Resiliency Project. The Resiliency Project is a non profit organization with a mission to end the silent suffering of the country’s first responders by providing peer support and funding for treatment, recovery and psychological services in an effort to treat posttraumatic stress, build resilience and end suicide. While The Resiliency Project supports the use of departmental peer support teams, it is understood that some first responders may be hesitant when seeking peer support from within their respective agencies. Therefore, The Resiliency Project will be providing confidential, 24-hour peer support, 7 days a week which is available as an added resource within the Cordico Wellness Apps. first responder mental health The Resiliency Project’s peer support team consists of active and retired law enforcement officers and fire personnel who, in addition to peer supporting first responders, also provide peer support to the spouses of first responders. Additionally, in an effort to destigmatize the subject of first responder mental health, The Resiliency Project will be developing ongoing video content and information that can be utilized by agencies that work with Cordico.

Spokane Valley Fire Department (SVFD) Fire Chief, Bryan Collins, announced at a media briefing, plans to provide the Spokane Valley Fire Department with a Firefighter Wellness App to support their mental health and well-being. The wellness tool will be an App installed on phones to help Spokane Valley Firefighters with their personal health and wellness needs. Many Firefighters experience PTSD after years of service in traumatic situations. “Our firefighters face tremendous mental and physical stressors, pressures, and demands throughout the course of their careers,” said Spokane Valley Fire Department Fire Chief, Bryan Collins. “We need to make sure that they are healthy and well, and always present for our communities when called to serve.” confidential access to therapists The Cordico App is a tool that allows firefighters a place to leave their work at work, go home and be present there, and most importantly have a chance at that work-life balance. “Sometimes firefighters can’t unsee or unhear some of those 911 calls they go on. Some of them are heart wrenching. Some of them are painful. All of them become memories that as a firefighter, we have to manage and set aside to meet each new day’s emergency call,” said Firefighter and Local 876 President, Shawn Pichette. “This Wellness App provides First Responders confidential access to therapists, peer support, help with emotional stress, stress management, PTSD and other needs.” firefighters wellness solution The Wellness App provides access to therapists, peer support, and the firefighters wellness solution The Wellness App provides access to therapists, peer support, and the firefighters wellness solution available nationwide offering confidential, in-hand, on-demand 24/7 access to 30+ modules on topics such as alcohol, depression, emotional health, family support, financial fitness, mindfulness, psychological first aid, sleep optimization, and stress management. “First responders tend to build walls in order to separate themselves from the harsh reality of their job,” said SVFD Fire Commissioner, Mike Kester. “In doing so, some take it home and keep up those walls with their loved ones. There’s no way to decompress as it were.” public safety personnel Dr. David Black, CEO of Cordico emphasized, “No one should ever feel blocked from accessing help at times of need due to their schedule or location or concerns about confidentiality, and that is especially true for our public safety personnel who dedicate their professional lives to responding to others’ emergencies.”

Cordico is used by First Responders (police, fire, and other public safety departments) nationwide as a proprietary wellness resource app providing instant access to features including accessing chaplains, peer to peer support groups, anonymous self-assessments, trauma support, suicide prevention, resilience development training among others. The International Conference of Police Chaplains (ICPC) to assist Cordico’s efforts by sharing articles in their Wellness Blog, assist agencies desiring to establish chaplaincy programs and work toward implementing a chaplain “Available Now” network for Cordico’s customers desiring the service. The ICPC will also be listed as a resource in Cordico’s “Additional Resources Section” of their wellness app.

This time of year we remind communities to change their smoke detector batteries, advise them how to be safe while cooking during the holidays and, for those of us in wildland fire-prone communities, encourage them to follow the “Ready, Set, Go” model to properly prepare. But there’s another dangerous “season” out there we need to be aware of. In addition to Covid–19, flu season is among us and, as with fire, it’s important to take preventive measures and prepare your resources (you!). When it comes to being exposed to airborne and bloodborne pathogenic germs, firefighters are among the most at risk. And this is not just a little inconvenience that one or two sick days can cure. Emergency rooms become saturated this time of year with people suffering from the flu, which generally peaks between December and April. Harvard Medical School estimates that 36,000 people die and more than 200,000 are hospitalized each year in the U.S. due to flu. So, how’s your personal “Prevention Bureau” doing? Are you taking preventive measures to mitigate your risk for flu? Have you and your family received the flu vaccine? How about those you work with? Are you stocked up on over-the-counter medications? If you think about it, firefighting and “flu fighting” are very similar. Both start out small, but if not rapidly attacked, they develop into a much worse situation. Let’s look at this similarity a little more closely. Firefighting versus flu fighting: Incipient stage 36,000 people die and more than 200,000 are hospitalized each year in the U.S. due to flu Fire - This first stage begins when heat, oxygen and a fuel source combine and have a chemical reaction resulting in fire. This is also known as “ignition” and is usually represented by a very small fire that hopefully goes out on its own before severe stages are reached. Recognizing a fire in this stage provides your best chance at suppression or escape. Cold/Flu - The incipient stage is the incubation period, or the time it takes for a person who has been exposed to the virus to become infected (think of infection as ignition). The Merck Manual’s Online Medical Library section on influenza reports the incubation period may be from one to four days (first stage), averaging about 48 hours from exposure. Controlling the spread Fire - As the fire grows, the structure’s fire load and available oxygen are used as fuel for the fire. The fire starts rapidly spreading to other parts of the building, creating more damage. It is during this shortest of the four stages when a deadly “flashover” can occur, potentially trapping, injuring or killing firefighters. Cold/Flu - The U.S. Library of Medicine defines communicability as the time it takes an infectious agent to be transmitted from an infected person to another person (spreading rapidly). Once infected with influenza-type illnesses, the affected person may begin shedding the virus to others one day before signs and symptoms occur and continue to be contagious after symptoms begin. Prevention is all but impossible at this stage of the disease. Fully Developed When it comes to being exposed to airborne and bloodborne pathogenic germs, firefighters are among the most at risk Fire - When all combustible materials have been ignited, a fire is considered fully developed. This is the hottest phase of a fire and the most dangerous for anybody trapped within it. At this point our efforts are generally focused on protecting endangered structures. We surround the fire, apply massive amounts of water and let the contents burn themselves out. Cold/Flu - Fighting a fully developed flu virus is not much different. You position yourself in a safe place (usually your bed!) and “surround and drown” with fluids/rest. You generally cannot do much except protect exposures (others) by limiting your contact with them. The Firefighter Flu Prevention Bureau If fighting the flu has similarities with fighting fire, we can extend the metaphor a little further. In the fire service we rely on our Fire Prevention Bureau to educate the public as to the common causes of residential fires. We understand that a little education goes a long way in preventing fires. Well, the flu is no different, except this time we’re educating ourselves! So, following are a few tips from your friendly Flu Prevention Bureau: Wash your hands. The most important prevention measure for preventing colds and flu is frequent hand washing. Rub your hands with warm soapy water for at least 20 seconds to slough germs off the skin. Get a flu vaccine. Within two weeks of getting a flu vaccine, antibodies develop in the body and provide protection against flu. Children receiving the vaccine for the first time need two doses delivered one month apart. If you get exposed or get sick, take action. Give yourself time to recover, with plenty of fluids and lots of rest. Seek medical help if your symptoms don’t improve. Antiviral medicine may also help prevent flu if you have been exposed to someone with flu symptoms. In this flu season, take steps to protect your health and the health of those around you. Check with your NFPA—or Nearest Family Physician Available—for additional preventive measures on reducing this risk!

Like professional athletes, learning how to stay composed under pressure is key to performing your best in any situation. Whether it’s a dynamic incident you are commanding at work, an important staff or city council meeting, dealing with a difficult person or situations in your personal life, how you cope with pressure is one way you separate yourself from the pack. Learning how to stay composed under pressure is key to performing your best in any situation. We cannot allow our emotions to go through the roof every time we encounter stress or difficult situations. Situational Awareness can also be practiced as a "personal tool" when feeling stressed.  Why is it some people thrive under the pressure? They go deeper in “the zone” while others get distracted and have a meltdown. How you interpret and deal with the pressure is what helps you succeed. Dealing with pressure Learning how to stay composed under pressure is key to performing your best in any situation Is your interpretation of pressure a challenge or a threat? Pressure comes from external sources, other's expectations, or your own expectations to perform well. They also come from our formative years and how we watched our parents handle them. You can view pressure situations in two ways: as a challenge that instills motivation or as a threat that instills anxiety. Here are a few techniques for staying composed when you start to feel the heat: Tap the Brakes Anxiety speeds up your behavior. When you feel tense, try to slow down. Be more deliberate without overanalyzing the situation. When you hurry you are prone to accidents. Breathe Deep Deep breathing is an excellent technique to reduce muscular tension and focus on something positive. Use abdominal breathing (breathe deeply through your abdominal cavity or stomach) to reduce tension. Be the Incident Commander (IC) of your emotions Anxiety increases when your self-talk is negative and self-defeating. An example of negative self-talk is, “I’m a choker, I can never perform well when I need to”, which increases anxiety and decreases self-confidence. Notice when your self-talk becomes negative and learn to switch your inner voice to positive self-talk. You are the IC, so give yourself some words of encouragement. Deep breathing is an excellent technique to reduce muscular tension and focus on something positive Change Your Tactics and Strategy Anxiety or feelings or threat make you focus internally on your pounding heart, rapid breathing, and sweaty palms, which further increases anxiety. Offensive strategy. This internal focus is not a good type of focus for execution. Defensive Strategy. Great execution flows from being focused externally on the environment and reacting to the situation. Shift your attention externally to what is in front of you. Focus on the process of execution instead of the fear of failing. Use it to Your Advantage The excitement or fear you experience when under pressure can help you if you interpret it as a friend and not a threat. Always remember, nothing lasts forever... You are the incident commander!

Wellness, mental toughness and psychological self-care for firefighters are available in the palms of their hands; that is, in a smart phone app. Fire and police agencies can provide their officers access to these and other self-help tools in an app that reflects each agency’s identity and design choices. Employees can be assured that use of the app is totally confidential. Cordico, Gold River, California, west of Sacramento, provides confidential support for firefighters and other employees through an app that incorporates comprehensive and trusted wellness resources. The CordicoFire app is easy to use, available on-demand, and only requires the push of a button. Firefighter wellness tools The app is designed to reinforce and strengthen a fire agency’s existing wellness culture The app is designed to reinforce and strengthen a fire agency’s existing wellness culture and is updated continuously. The app includes firefighter wellness tools, such as self-assessments and a therapist finder. Peer support resources are built into the app, and psychological first aid helps firefighters know when help is needed – and what their options are. There are also sections on the app addressing healthy habits, making marriage work, mindfulness, and post-traumatic stress disorder (PTSD). Specific to firefighters, there is information on cancer awareness, exposure to hazardous materials, and heart health – among more than 40 topics firemen can scroll through. Self-assessments can identify the sources of stress and how to address them, and/or identify problems with alcohol abuse. Physical fitness videos demonstrate exercises for stress release and injury prevention, and there is a section on nutrition. No additional authentication required Each firefighter is provided a link and password to download the app. Posters promoting use of the app are available, including a QR code that employees can scan to download the app. There is no additional authentication required, and no personal information is shared with the app. Around 90% of employees typically download the app. The app is hosted on Cordico’s server rather than the agency’s server, so there is no tracking of information, which would defeat the purpose of an anonymous app. Anonymity is important to overcome the perceived stigma that could make firefighters hesitate to ask for help. The app is also made available to spouses, significant others and even retirees, who may find that cumulative trauma catches up with them years later. Employee assistance programs People use their smart phones all the time, so it’s easy for anyone to get on the app" “People use their smart phones all the time, so it’s easy for anyone to get on the app, click on a section and read for 10 minutes if they need information, help or emotional support,” says Kevin Dacy, Operations Manager, Cordico. “There is a generation of people comfortable with using apps. We provide them with privacy to look at topics and get the self-help they need.” The app dovetails with an organization’s employee assistance programs and peer support team and/or leaders. Cordico works with agencies to include information about therapists, clinicians and chaplains who are available to help. When an agency decides to use the app, Cordico’s chief technology officer organizes a product launch meeting, and Cordico’s client care team works with the agency until the app has been successfully launched. Pre-Employment psychological evaluations Agencies have flexibility in terms of the graphics and illustrations used on the app and also the information provided, which could include traffic, weather, etc., in addition to other services. (Southern California agencies include a surfing report because the activity can help to relieve stress.) Updates to the app are done on the back end as new information is added. The app password can be changed to limit use of the app to current enrollees. The company evolved to providing pre-employment psychological evaluations for first responder jobs Dr. David Black, CEO of Cordico, shifted his psychological practice to first responders after 9/11. The company evolved to providing pre-employment psychological evaluations for first responder jobs. The app grew out of that service, and now most of the largest agencies in California use the app. Cordico has worked with small and large agencies – five to 22,000 employees – although the average department size using the app is 150 to 200 people. Consulting clinicians and therapists In addition to a concentration in California, the company also does business throughout the United States, with customers in most states. Cordico has around 15 employees, in addition to consulting clinicians and therapists. Although Cordico does not share specific data with an agency about who uses the app, they can provide activity counts. For example, usage of the app could spike after a dramatic incident, which could alert the agency of a higher level of trauma that might need additional education and/or comfort. During the coronavirus pandemic, Cordico’s phone lines and emails have lit up with agencies looking to consider the app to help manage the added stress of dealing with the pandemic. Even during the economic downturn, Cordico is busier than ever.