ADT - Experts & Thought Leaders

ADT Commercial, a security integrator and premier provider of commercial security, fire, and life safety in the U.S., announced that it will move forward as a standalone organization and rebrand as Everon, with the acquisition completion of ADT Inc.’s commercial security and fire segment to GTCR, a private equity firm. Standalone company  “Introducing Everon to the industry as a standalone company is a huge milestone in our commercial organization’s journey,” said Dan Bresingham, Chief Executive Officer. “The Everon brand communicates everything we’ve been focused on building for the last decade. We are excited to embark on this next chapter with our partners, GTCR.” Security, fire, and life safety needs Everon brand will be connected to the company’s go-forward strategy, rooted in a deep dedication The Everon brand will be connected to the company’s go-forward strategy, rooted in a deep dedication to customer service, technological expertise, and willingness to innovate. Everon will evolve to better respond to the security, fire, and life safety needs of commercial environments. Experience, excellence, and innovation “The Everon brand will intersect our core values of experience, excellence, and innovation,” said Beth Tarnoff, Chief Marketing Officer. “The brand inspires confidence in our consistency as a full-service security partner. We’re always ‘on’, and ever innovating to meet our customers’ needs now and in the future.” Technology-driven commercial integrator Everon will be focused on investing in growth through strategic M&A, expanding its portfolio The new logo will convey a sense of drive, purpose, and momentum. The modernized brand presence is in sync with the company’s vision to become a transformative, technology-driven commercial integrator. Everon will be focused on investing in growth through strategic M&A, expanding its portfolio of best-in-class solutions, solidifying its reputation for service excellence, and reaffirming the company’s dedication to exploring innovative technologies primed to revolutionize the industry. Performance and relationship-driven “As we look toward the future, we want customers to know we’re in this with them and can adapt to meet their needs and respond to new challenges,” said Bresingham. “We’re excited for this reintroduction to the industry,” he continued. “This is Everon. We’re performance and relationship-driven. We’re ever leading the way, fully committed to serving our customers to the highest standard of quality, and we’re ready to break new ground in the commercial security industry.”

ADT Commercial, a pioneering security integrator and premier provider of commercial security, fire, life safety, and guarding services in the U.S., has launched the redesign, rebrand and user experience transformation of its customer engagement platform to Everon (formerly eSuite). The development of the modernized Everon platform was driven by years of direct customer feedback to provide a more intuitive, user-friendly experience that boasts a host of new features, system efficiencies, mobile responsiveness and supportive, self-service functions.  Enhancements to prioritize action  Everon’s more intuitive, web-based platform provides ADT Commercial customers with immediate, user-friendly access to security system information and insights to be able to make critical decisions and take action. The modernized user interface includes a dark-mode desktop experience and enhanced dashboards that prioritize account and alarm data based on each organization’s individual preferences, so the most important information that requires customer action is displayed first. Everon Additionally, Everon is the most efficient iteration of ADT Commercial’s customer engagement platform, retrieving and displaying data more quickly than ever before with amplified mobile responsiveness for effective solution management on the go. Everon is about prioritizing action so that our customers feel more empowered at every turn" “Everything across Everon is about prioritizing action so that our customers feel more empowered at every turn. We want them to feel like they have total ownership over their systems — from wherever they are, even on the go,” said Jay Robertson, Senior Vice President, Product Management for ADT Commercial. He adds, “It’s about supporting them with valuable insights, a more mobile responsive experience, and self-service functionalities that allow them to take meaningful action and streamline their security, fire and life safety programs and operations.” Branding for innovation and excellence  The philosophy behind the new brand and name was approached with a similar intent, and how — not unlike Everon — ADT Commercial is “always on” — 24/7/365 — and aims to serve its customers to the highest standard of quality.  “We wanted the Everon brand to communicate the true essence of ADT Commercial and how our customers interact with our company,” said Beth Tarnoff, Vice President, Marketing & Communications for ADT Commercial, adding “At its core, our customer engagement platform strives to simplify the complex, drives performance and inspires confidence with our customers — in their management, the decisions they make, and in their security-, fire- and life-safety programs." With the new Everon name and platform, we were able to bring together the key values of our company" Beth Tarnoff continues, “Not only does the name Everon literally convey our plan to be ‘always on’ and our willingness to go above and beyond for our customers, it speaks to the intersecting values of excellence and innovation that embody our relationship-driven approach as an integrator. With the new Everon name and platform, we were able to bring together the key values of our company to be interacted with and displayed across this critical customer touchpoint portal.” Customer-driven features  Based entirely on customer-driven feedback, the new Everon platform supports users with:  Ease of management: Data is prioritized based on customer preference. The most important information requiring action is presented first across dashboards to help customers quickly make decisions and efficiently manage account needs and settings. Improved visibility: Everon provides a more comprehensive view of security-, fire- and life-safety systems across all locations in real-time, whether the customer has one site or thousands. Customers can expect to see new, modernized location tags to replace the older location groups feature, allowing a wider range of use and function. Documentation and reporting: Customers are empowered with robust analytics and reporting on their systems, and can leverage a single platform to document incident evidence and manage system test results, alarm history, open/close reporting and more. Self-service features Everon offers a host of self-service features, allowing users the convenience and flexibility to perform Everon offers a host of self-service features, allowing users the convenience and flexibility to perform many administrative and critical account management tasks remotely, including the ability to: Place system on test and view test event history  Update billing info and pay invoices online  View and update system schedules  Update contact lists and keypad codes  Arm and disarm compatible systems remotely  Set open/close schedules  Additional features Everon also allows users to interact with the service and installation process and pull critical reports, including the ability to:  Submit service requests online  View service history and technician resolution notes  View real-time service call status  Manage service and installation work  View service, installation and inspection reports  Current eSuite users “We’re so excited to introduce Everon to our customers and the industry, and to let everyone know that this is only the beginning,” Robertson said. “We view Everon as constantly evolving, and we’ll be continuing to solicit feedback from our customers as we consider new features and explore new functionalities. This platform is for them — we want their needs and input always baked into its DNA.”  The new user interface will launch to all new customers in August 2023, while current eSuite users will be systematically migrated to Everon over the next 12 months, beginning in early 2024.

The National Volunteer Fire Council (NVFC) is pleased to announce the winners of its 2022 fire service achievement awards. Steven Klein will receive the Lifetime Achievement Award, sponsored by ADT, Chief John Buckman III will receive the Chief James P. Seavey Sr. Health and Wellness Leadership Award, co-sponsored by VFIS and Ward Diesel Filter Systems, Kaylee Gianforte will receive the Junior Firefighter of the Year Award, sponsored by California Casualty, and the Rowlett Explorer Post One will receive the Junior Firefighter Program of the Year Award, sponsored by California Casualty. 2022 fire service achievement awards winners It is with great pride that we annually recognize excellence in the fire service" Steve Hirsch, the Chairperson at the National Volunteer Fire Council (NVFC), said “It is with great pride that we annually recognize excellence in the fire service, from those who have dedicated a lifetime of service to those who are paving the way as the leaders of tomorrow.” Steve Hirsch adds, “These exceptional individuals represent the dedication and commitment that make our nation’s volunteer fire service so special. As we honor the outstanding accomplishments of our 2022 recipients, we also highlight the work of all those who serve their communities in this incredible way.” Special awards presentation dinner Steven Klein, John Buckman, and Kaylee Gianforte will be the guests of honor at a special awards presentation dinner, which will take place on April 8, 2022, in Arlington, Virginia, USA, in conjunction with the National Volunteer Fire Council’s spring board meeting. A local award presentation ceremony will also take place for Rowlett Explorer Post One, so that all of their members can attend.