Verint® Systems Inc., the Customer Engagement Company™, announces the speaker line-up that discusses the new customer engagement challenges facing organizations worldwide in 2021 and how to overcome them through the latest Artificial Intelligence (AI) solutions and more.
Insights into the Changing Customer Engagement Environment - Ventana Research/Verint Joint Webinar - Feb. 4, 1 p.m.ET. Organizations succeed or fail based on their ability to build enduring customer relationships. As digital transformation accelerates, the resources available to organizations and budgets cannot catch up with growing customer expectations.
Customer engagement environment
Verint’s Ryan Hollenbeck, Senior Vice President of global marketing, will join Keith Dawson, VP & research director at Ventana Research, in this webinar that will take a deep dive into the gap that exists between resources and budget available and how organizations can provide Boundless Customer Engagement™. Learn why the customer engagement environment is changing, how it impacts operations and planning, and what executives and managers can do today to level off the disparity in resources and increased demand.
The discussion also will cover the benefits of a well-orchestrated contact center AI program
Supercharging Your Contact Center with Artificial Intelligence - Destination CRM Webinar - Feb. 10, 2 p.m. ET. Verint’s Jen Snell, vice president of product strategy and marketing, joins this roundtable webinar to discuss new AI tools that offer organizations a boost in customer retention, loyalty—and ultimately—revenue, and shareholder value. The discussion also will cover the benefits of a well-orchestrated contact center AI program including more effective and satisfied agents, which increases employee retention. Other topics include new agent time-to-train, job satisfaction, and turnover-rate metrics—all substantially improved with better technology tools.
Managing customer engagement
Closing the Engagement Capacity Gap - Verint Webinar - Feb. 25, 1 p.m. ET. Powerful forces of change are having a profound impact on brands that will last for years to come. Consumers are going digital-first at an accelerated pace, with preferences for self-service and new social channels becoming the norm. At the same time, consumers have increased expectations for informed, relevant, and authentic interactions – including human assistance when they need it.
Join Verint’s Nancy Porte, Vice President of global customer experience, as she reveals new global research results that address these dynamics. It’s clear that there is a gap between what organizations know they need to do to manage customer engagement and the resources with which they have to do it. Verint calls this new and pressing problem the Engagement Capacity Gap™. Through this research, learn what business leaders think are their biggest challenges, what opportunities lie ahead in 2021, and how to close the Engagement Capacity Gap.
