Verint Announces April Speakers’ Line-Up To Highlight Key Strategies For Driving Successful Customer Engagement

Verint Systems (Verint), the globally renowned customer engagement company, announced the April speaker line-up that features how to power today’s evolving workforce of people and bots.

Thought leaders will address new workforce management trends and challenges at SWPP, the Verint/Opus Research webinar series focused on customer engagement data and AI and analytics, how to modernize knowledge management for greater productivity and VoC strategies for better customer insights.

In addition, Costco’s Jamie Abernathy will share how Costco thrives in a continually transforming retail landscape. And Ben Page, the Chief Executive Officer (CEO) at Ipsos, will share his thoughts on the Future of Work.

2021 SWPP Virtual Summit for Workforce Professionals

• Applying New Art to the Science of Workforce Management - April 8, 2 p.m. ET

Verint’s Trudy Cannon, Director of Go-To-Market strategy, workforce engagement, will discuss new techniques to address workforce management trends and challenges facing today’s contact center leaders.

• How to Crack the Customer Engagement Data Challenge - Verint and Opus Research Webinar - April 8, 1 p.m.

Join Verint and Opus Research, in the second of this three-part series, as they unpack how to unlock the value of customer engagement data, and how a new approach can help succeed where others fail.

Opus Research’s Dan Miller, Lead Analyst and Founder, and Derek Top, Senior Analyst and Research Director will moderate the session, joined by Verint’s Iain Daws, Director of Content Marketing and Dave Singer, Vice President - Go-To-Market Strategy.

• Modernizing the KM Strategy for Digital Transformation - KM World Roundtable - April 13, 2 p.m. ET

Join Verint’s John Chmaj, Senior Director, Product Strategy, Knowledge Management (KM), in this roundtable discussion about using KM to work smarter and faster and ensuring information is easily accessible and fosters greater productivity and collaboration.

• How Costco Nurtures Quality Experiences to Thrive Through Change - Verint-Costco Webinar - April 14, 1 p.m. ET

Join Costco’s Jamie Abernathy, Director of Staff Development, U.S. Member Service Centers and Verint’s Eric Head, Vice President of Experience Leadership. In this conversation, Abernathy will share how Costco thrives in a continually transforming retail landscape by staying true to their core values and nurturing quality experiences for members, employees and suppliers.

• VOC Strategies and Tactics for Better Customer Insights - DestinationCRM Roundtable - April 21, 2 p.m. ET

Join Verint’s Eric Head, Vice President of Experience Leadership, and learn how to get to the heart of what a customer is thinking, feeling, and intending to do in the future by gleaning actionable insights to deliver tangible business results.

• Future of Work - April 22, 10 a.m. BST

Join Ben Page, the Chief Executive Officer (CEO) at Ipsos, as he looks at what employers and employees want, and what they expect will happen in the years ahead. Referencing employee and consumer expectations and trends for Ipsos research, Ben will share his insights on the future of work while reflecting on changing societal, work and consumer values.

• How to Empower Transformation with AI & Analytics - Verint and Opus Research Webinar 3 - April 27, 1 p.m. ET

In the last of this three-part series, Verint and Opus Research will explore how AI and analytics are empowering organizations with actionable insights needed to build enduring customer relationships.

Opus Research’s Dan Miller and Derek Top will join Verint panelists Tracy Malingo, Global Vice President and General Manager - Intelligent Self-Service and Daniel Ziv, Vice President (VP) - Global Product Strategy for Speech and Text Analytics.