Software news

Verint®, The Customer Engagement Company™ announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report, published June 15, 2021, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a pioneer in its 2021 Magic Quadrant for Workforce Engagement Management (WEM) research. Evaluation criteria In the CEC report, Verint has evaluated 16 criteria across two key areas, ability t...

The Fire Industry Association (FIA) and National Fire Chiefs Council (NFCC) have come together to produce a new Code of Practice to bring clarity to the use of premises information boxes for residential buildings. The Code of Practice for the Provision of Premises Information Boxes in Residential Buildings is in response to recommendations about fire safety information made by the Grenfell Inquiry. One of the recommendations focused on the provision of premises information boxes and this new Co...

Verint®, The Customer Engagement Company™ announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a proven pioneer in hiring automation. The acquired technology automates the candidate evaluation process and leverages AI to analyze answers to interview questions, providing insights to help to hire managers to make more informed decisions. Verint Intelligent Interviewing...

Cambridgeshire Fire and Rescue Service (CFRS) has been recognized for its work in promoting equality, diversity, and inclusion at the Asian Fire Service Association (AFSA) Personal Fair and Diverse Awards. The award celebrates Services that demonstrate strategic and operational awareness and understanding of how to challenge, promote and advance equality, diversity, and inclusion at senior levels of their organization, as well as for demonstrating visionary leadership, capacity, capability, and...

The Association for Specialist Fire Protection (ASFP) is partnering with technology firm - NBS to help architects and designers specify passive fire protection products and systems when looking at building safety design. In a win-win approach, those using the NBS cloud-based platform can now have access to appropriate high-quality guidance and technical content, helping them to produce accurate and structured specifications.  Providing product information It will also assist ASFP member...

Working with industry experts, the FPA has published a concise guide for sprinkler owners and specialist sprinkler maintenance contractors to inspect, test and maintain sprinkler systems to meet the required standards. Sprinkler system service and maintenance: guidance, records and checklists is supported and funded by RISCAuthority and is endorsed by the British Automatic Fire Sprinkler Association (BAFSA). Maintaining sprinkler systems The guide is freely available to download here and cont...

Verint® , The Customer Engagement Company™ announced its newly elected board of directors, following the conclusion of its annual meeting of stockholders on June 17. The elected board includes nine directors two of whom are new members, Linda Crawford and Reid French, technology industry veterans with extensive cloud and operational experience. Work experience French was CEO at Applied Systems where under his leadership the company significantly increased revenue Linda Crawford...

Spartan Emergency Response®, a subsidiary of REV Group® and manufacturer of fire apparatus, introduces Smart Reach™ Multi-Stance™, the patented new Smeal® ladder and outrigger control system that offers increased versatility and functionality for firefighters. The Smart Reach Multi-Stance system offers a 360-degree, no dead-zone functionality on Smeal aerials that can be adapted to the scene while maintaining full reach. This system delivers full-reach access and provide...

BAFE statement on the fourth anniversary of the Grenfell Tower Fire. BAFE would like to recognize the fourth anniversary of the Grenfell Tower Fire and pay respects to all the people who lost loved ones and their homes because of this event.   Regrettably, the fire highlighted multiple areas where substantial change is required to maintain a safe environment for people in their homes. BAFE has strong objectives to be part of this positive change to improve the fire safety arena and will c...

The point detector is the most common of all fire detection devices. Sometimes taken for granted, it is the first line of defense for fire protection. Many elements are taken into consideration when it comes to fire protection. However, the most critical decision is not the chosen brand or its open or closed protocol, but the type of point detector selected. This verdict determines the safety of staff, customers, and the property. 6000PLUS addressable point sensors The 6000PLUS range is Prote...

FDSOA’s Annual Fire Apparatus Conference looked a little different in 2021 given it was held on Zoom rather than in person like the previous years, but that did not stop the organization from striving towards its mission to “educate and bring safety to the streets.” The Fire Department Safety Officers Association (FDSOA)’s Chairman of the Board - Eric Valliere – current Assistant Fire Chief in Scottsdale, Arizona who has been a part of the association for eight yea...

The Home Office on Monday (07/06/2021) has published an update regarding guidance covering fire safety in purpose-build blocks of flats. The Home Office states that “This document is a guide to ensuring adequate fire safety in purpose-built blocks of flats, regardless of age. Practical advice is offered on how to assess the risk from fire and how to manage fire safety in such buildings. The document also includes case studies based on the commonly found issues in blocks of flats, with sug...

The UK Government has launched on 8 June 2021 a new consultation on Personal Emergency Evacuation Plans (‘PEEPs’) in high-rise residential buildings, which seeks views on implementing the relevant Grenfell Inquiry’s recommendations. The consultation will be open for a period of six weeks, from 8th June to 19th July 2021. Raise awareness of the new consultation Alongside the consultation, the Home Office are also holding workshops They would like to encourage everyone to res...

The UK Home Office on Monday (07/06/2021) published an update regarding guidance covering fire safety in purpose-build blocks of flats. The UK Home Office states that ‘this document is a guide to ensuring adequate fire safety in purpose-built blocks of flats, regardless of age’. how to assess fire risk Practical advice is offered on how to assess the risk from fire and how to manage fire safety in such buildings. The document also includes case studies based on the commonly found i...

Verint®, The Customer Engagement Company™, announces its Artificial Intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities, and product effectiveness in DMG Consulting LLC’s new 2021/2022 Interaction Analytics (IA) Product and Market Report. In addition, Verint represents the largest market share by a number of customers and achieved the greatest year-over-year increase in the num...

The software can no longer be ignored when it comes to modern fire stations. Whether for plant protection, inspection work, maintenance, or in the event of an emergency. However, digital solutions can only simplify daily work and help keep everything at a glance through an integrated approach. First of all: Yes, in the future one will still fight fires with water, but will no longer use stirrup pumps to extinguish flames but instead drive CAN-Bus controlled vehicles. Digitalization is...

Glob­al research com­pa­ny, JCMR con­firmed that the VPS Site Security Ltd. (VPS) was one of a select group of companies that leads the mar­ket world­wide in pro­vid­ing con­struc­tion site secu­ri­ty systems.  VPS is the only UK site secu­ri­ty com­pa­ny to have been short­list­ed every year since 2014 for the peer reviewed IFSEC Secu­ri­ty and Fire Excel­lence Awards, win­ning a ra...

As part of a month-long Fire Kills campaign, Royal Berkshire Fire and Rescue Service is reminding residents to stay safe during summer as they make the most of the weather and enjoy the outdoors. James Hunt, Watch Based Station Manager, said: “Many of us are well aware of the need for fire safety in the home, but it is important to be just as careful to avoid the risk of fire when you are outside. If you’re intending to take out your tent, get your caravan back on the road or simply...

Four C-130 aircraft from the California and Nevada Air National Guard, worked alongside the U.S. Forest Service, during annual refresher and certification training with the Modular Airborne Fire Fighting System (MAFFS), from May 4 – May 7, 2021. During the training, these aircraft, equipped with MAFFS units, practiced dispersing water in rugged, mountainous terrain, as they are guided by lead planes flown by members of the U.S. Forest Service. Modular Airborne Fire Fighting System MAFFS...

The Big Bear Fire Department has a new way to report illegal fireworks. The new Illegal Firework Reporting System offers an easy and anonymous way to report the use and sale of personal fireworks. Anyone can now go on to the Department’s website or simply scan a QR Code and anonymously report the use or sales of illegal fireworks by completing a simple online reporting form. Fire Department Investigators will respond promptly to the reported location where fireworks are currently in use,...

On 27/05/2021, the Department for Education opened their consultation on Building Bulletin 100 (BB100). This document is described by the Department as “Non-statutory guidance on fire safety for schools. The guidance covers designing a school building so that pupils and staff will have early warning if a fire breaks out and can evacuate quickly and safely. BB100 advises how to minimize the spread of fire and how to ensure the building structure is adequately resistant to fire. It also inc...

Rosenbauer has announced the roll out of their RDL - Rapid Deploy Light tower, an auto-deploying pneumatic LED scene light tower, at its annual dealer meeting, held in Sioux Falls, South Dakota. Upon activation, the RDL - Rapid Deploy Light tower deploys to a height of eight feet, with the capability of extending up to 20 feet, under manual control. Two versions of the RDL - Rapid Deploy Light tower will be available from Rosenbauer: RDL-S Rapid Deploy Light tower model: The RDL-S model fea...

Rosenbauer Motors announced at its annual dealer meeting in Sioux Falls, South Dakota, it will now offer Rhino Plate products for its apparatus custom cabs. Rhino Plate offers ballistic and blunt object protection. Rhino Plate’s ballistic barrier has been certified by the Oregon Ballistic Laboratory to provide protection up to .44 magnum. Expedient to install to allow for quick response in hazardous environments such as civil protests or active shooter situations. Active shooter situatio...

There is no question that disruptions in any business cause immediate outlay and potentially have a longer-term impact from lost business. Thankfully, AI solutions have found ways to circumvent or minimize equipment failure-related disruptions by monitoring and analyzing operating conditions to essentially predict them.  Saving Thousands in Equipment Damage AI can help customers minimize the costly disruptions caused by malfunctioning machinery. Predictive and preventative maintenan...

The new Fire Safety Bill (FSB) for England and Wales has been lauded by some in the fire industry, as the answer to many of the challenges faced post the Grenfell tragedy era, but it may not be as far-reaching as many had expected. Stacey Adams, the Market Development Manager at Apollo Fire Detectors Ltd, takes a look at the Fire Safety Bill, what it contains, what it aims to achieve, and its implications for the fire industry. New Fire Safety Bill for England and Wales The new Fire Safety Bi...

Notting Hill Genesis is looking for fire experts to help with fire safety and compliance across its 66,000 portfolios of homes across London and the southeast. fire safety services Launched on the government’s procurement portal Tenders Direct on 18 May, the Fire Consultants Framework 2021 is made up of five lots that cover a range of fire safety services related to the design, construction, refurbishment, maintenance, and management of housing stock. The housing association has allocat...

Verint®, The Customer Engagement Company™, announces TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform deployed on Google Cloud’s platform. TELUS International designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Fueling all stages of company growth, the company partners with brands from high-growth indust...

Verint®, The Customer Engagement Company™, announces it is showcasing the latest innovations leveraging artificial intelligence (AI) and analytics to support the real-time work imperative at its customer conference, Verint Engage21, taking place May 19-21. These solutions – Real-Time Agent Assist, Contextual Knowledge, and Verint IVA for Agent Assist – are all powered by Verint DaVinci AI and Analytics. Verint Da Vinci AI and Analytics infuse advanced machine learning mode...

Fire organizations have come together for the first time to create a Core Code of Ethics based on the Nolan Principles that puts supporting communities first. The National Fire Chiefs Council, Local Government Association, and Association of Police and Crime Commissioners have jointly published a Core Code of Ethics that sits alongside a new Fire Standard. This is in response to one of the recommendations made by Sir Tom Winsor in his State of Fire and Rescue reports. The Fire Minister, Lo...

For property owners looking to further protect their home or business or for anyone with an intruder alarm system, one of the easiest and quickest things that they can do is to upgrade the existing system. They may decide to upgrade the system by replacing the old system completely or by adding different elements to the existing system, in order to update it. The need to upgrade the security system There are many reasons why someone may want to upgrade their current fire or security system. F...