When purchasing an ARFF truck from Oshkosh Airport Products, customers aren’t only getting a state-of-the-art firefighting vehicle; they are getting top-notch service along the way. Whether engaging in a pre-build conference or a final inspection before the shipment, ARFF customers can visit the facility where each Striker® ARFF truck begins its life.
Even prospective customers who have not yet purchased an Oshkosh ARFF truck can have a chance to see who Oshkosh Airport Products are and discover the array of options it offers. Review what users can expect during the visit to Oshkosh Airport Products below.
- What to Expect During the Visit to Oshkosh Airport Products
ARFF Discovery and Research
When an airport or fire department is in the market for a new ARFF vehicle, the process is generally started by a committee conducting a research and learning phase. They may schedule visits to various ARFF manufacturing plants to gauge the market and determine which provider will suit their needs the best.
In this initial visit, prospective ARFF customers can tour the Oshkosh Airport Products facility to discover what features and apparatus are available. Meetings with specific Oshkosh personnel can be arranged during this visit so customers can learn about each aspect of the manufacturing and engineering process in detail.
ARFF Vehicle Pre-Build Conference
After a truck order has been placed and reviewed, clients can take part in a pre-build conference at the Oshkosh Airport Products facility.
This meeting will consist of the following:
- Oshkosh Airport Products Factory Tour
They will share insights and provide detailed information about what goes into building an ARFF truck
Tour the Oshkosh Airport Products production floor and get a behind-the-scenes look at how ARFF trucks are born with Oshkosh Airport Products associates.
They will share insights and provide detailed information about what goes into building an ARFF truck to the exact specifications.
- Review of Various ARFF Truck Options and Features
Every customer’s priority is to get a truck that meets their specific need, but visitors on tours will also get a firsthand view of other ARFF vehicles built with the latest options and innovative features.
For example, are users unsure if the truck needs a Snozzle®? See other ARFF trucks that have this feature or stop by the Snozzle manufacturing station on our production floor. By seeing other trucks in production, the user may get further inspiration for their own Striker.
- ARFF Truck Spec Review
To ensure expectations for the truck build are met, Oshkosh Airport Products will start on the first page of specifications and go through it line by line. This is one of the steps in verifying how each truck will go from paper to steel.
This is a great time to review details and answer any questions with the option to visit any other unit production area to speak directly with experts on each vehicle feature.
- Discuss ARFF Vehicle Modifications
Work with the sales reps to finalize these changes and they will ensure every last detail is met
After seeing everything there is to see on the production floor and reviewing the spec sheet, the user will be able to provide any adjustments needed to the truck’s specifications.
Work with the sales representative to finalize these changes and they will ensure every last detail is met.
ARFF Vehicle Pre-Shipment Final Inspection
After finalizing the order, a lead time will be given before the truck is ready to be shipped. During that time, the team at Oshkosh Airport Products will be engineering and manufacturing the Striker ARFF truck to meet all specifications and requests.
Following production completion, customers will have a chance to review all elements of their new truck and verify it meets all expectations and requirements.
New ARFF Vehicle Visual Inspection
ARFF vehicle visual inspection includes a thorough analysis of the exterior and interior of the new Striker ARFF. Take a seat in the operator’s chair, walk on the roof, audit the engine compartment, and ensure the truck meets every standard.
The sales representative will be present to review any questions and explain every detail of the truck.
ARFF Truck Spec Review Comparison for Verification
Along with the visual inspection, customers can compare the initially submitted specifications
Along with the visual inspection, customers can compare the initially submitted specifications and the completed truck.
If specification changes are needed, this is the opportunity to discuss with the salesperson about options.
ARFF Truck Driving and System Testing
ARFF vehicle driving and system testing is the step many customers look forward to the most - getting in the cab and taking their new Striker for a ride. Oshkosh Airport Products will take the new ARFF to one of our designated testing locations for driving and validating the truck’s systems, including all discharges.
Test all nozzles, practice utilizing the truck’s joysticks, and ask questions of the Oshkosh Airport Products’ experienced team to get insight into the operation of the systems on the truck.
New ARFF Truck Review and Modifications
Users may find elements of the new Striker ARFF truck user want to be adjusted. Users may decide to add an entirely new feature.
This final inspection provides the opportunity to make these requests.
Team Photo Op
An optional photo and video opportunity will be offered during the visit. Oshkosh Airport Products will use these images and videos for promotional purposes and to help further educate customers. All content will be provided for the department’s use.
No matter what stage in the ARFF buying journey user’s in, the visit to Oshkosh Airport Products will be invaluable. The user will meet the ARFF team charged with building the truck and supporting it long after it leaves the facility.
Oshkosh Airport Products loves seeing customers from all over the world experience facilities firsthand and strives to make every visit to Oshkosh Airport Products a memorable one.
