Given the unprecedented situation of COVID-19 and uncertainty faced by everyone around the world, FFE Ltd. Managing Director, Oliver Burstall said, “I would like to take this opportunity to reach out and update you on the steps we are taking to ensure operations continue in the safest way possible.”
Availability of product
He said, “Our primary concern as a business is the health and safety of our colleagues, customers, suppliers and their families. At FFE Ltd., we have been carefully evaluating the situation daily and following the official advice from the government and health organisations.”
Oliver adds, “To ensure that there are no risks to our supply chain we are working closely with all our suppliers. We currently have 4- 6 weeks material guaranteed and further material in the pipeline. Our manufacturing facility is working at near full capacity and is successfully meeting the current demand. As this is a very dynamic situation, we will keep you apprised of any impacts as they unfold.”
Shipment of orders
He further said that FFE Ltd. was committed towards ensuring that all shipments continue to be delivered to customers within the standard lead times. However, there may be some disruptions that are out of the company’s control and therefore advise customers to place orders with sufficient time in hand. Customers with any questions or requiring a substantial order are requested to get in touch with the account manager to discuss the implications.
Mitigating Risk
FFE Ltd. strives to maintain business operations with minimal impact to the service provided over the years. To mitigate risk and the spread of infection, the company is taking necessary steps to protect employees by facilitating work from home for them. This implies, to handle customers’ queries efficiently, they will be required to contact the appropriate individuals via the alloted email addresses
Oliver Burstall concluded, “We will ensure our policies and procedures continue to reflect any further guidance from the authorities and will keep you updated on any changes to our services. Thank you for taking the time to read this message and on behalf of all of us at FFE, we send you our best wishes for your safety and health.”
