The health, safety and wellbeing of all FAFS employees and those they come in contact with is of paramount importance.
They are closely monitoring available information from Public Health England (PHE) and the World Health Organization on the Coronavirus (COVID-19) to ensure that appropriate measures are taken by all team members to mitigate the spread of the virus.
FAFS confirms that their operational capacity and ability to deliver services and solutions have in no way been compromised by the pandemic thus far.
Mitigating COVID-19 Risks
However, they have taken appropriate and sensible steps to mitigate further risks to their team members and the delivery of critical life safety and security services.
- All Engineering Employees have been issued with hand wipes and alcohol-based sanitizer, appropriate PPE (including gloves and masks) and a specific Risk Assessment relating to risk reduction.
- All non-critical, face-to-face meetings have been converted to teleconferencing, postponed.
- All office-based employees who can work from home have been encouraged to do so. They are currently in the process of configuring a number of additional remote desktops for their office-based employees to enable a greater proportion of home working without reducing the capabilities of the 24/7 Call Receipt and Service Centre.
planned preventative maintenance regime
As a contracted fire life safety and security service provider FAFS encourages all customers, at this time, not to attempt to disrupt the ongoing planned preventative maintenance regime of one’s fire and security systems.
Maintaining regular inspections, at specific periods and intervals, is a firm requirement under British Standards which informs one’s compliance under the Regulatory Reform fire safety Order (RRO) and potentially, one’s insurance providers.
FAFS has the ability to switch to their automatic alarm handling facility, to ensure continuity of service
During this busy period, FAFS encourages all customers to communicate with via email, wherever possible, to enable them to provide one with the most responsive service.
automatic alarm handling facility
FAFS 24/7 Alarm and Video Receiving Centre is functioning as normal. In accordance with NSI guidelines, in the event that FAFS encounters any resource or capacity challenges, they will prioritize all life alarms and fire alarms over lower priority events and telephone calls.
In the event of that the pandemic creates a severe capacity challenge event, and reduces staffing levels beyond acceptable levels, FAFS has the ability to switch to their automatic alarm handling facility, to ensure continuity of service and the protection and security of one’s sites.
At this time, FAFS assures their commitment to fulfilling their promise to support one in protecting people and property, while providing one with peace of mind.
