Fire Industry News for February 2022

Verint®, The Customer Engagement Company™, announced that its Voice of the Customer (VoC) Platform has been named a Top Provider in the 2021 Metrigy MetriStar Awards, in recognition of the solution’s value in driving high business success and above-average customer sentiment ratings. Customer satisfaction Verint is one of two vendors to earn “Top Provider” accolades out of a field of 15 VoC providers evaluated. By analyzing customer satisfaction ratings and “b...

Fire Cam announces the newest fire helmet camera, the Fire Cam OptiMax, a new front-mounted camera for the firefighting industry. The Fire Cam OptiMax is a 4K helmet camera designed to function in the most difficult environments. The announcement of the Fire Cam OptiMax falls on the anniversary of the passing of Co-Founder Rob Schield, inventor of the Fire Cam® Original Fire Helmet Camera ® mounted camera line. This week we’re remembering Rob and honoring his legacy by releasing a...

Verint Systems (Verint), the globally renowned customer engagement company, has announced the completion of the previously announced transaction to acquire Conversocial, a renowned company in conversational customer experience services, delivered over messaging channels. Conversocial acquisition On August 10, 2020, Verint issued a release, ‘Verint Expands its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement’, stating its intent to acquire the...

VIKING Life-saving Equipment is maintaining momentum in its development of the most complete range of safety solutions to cover the risks facing wind turbine service technicians, by introducing an easily accessible and self-contained evacuation kit located in the tower. Tower evacuation kit Following a collaborative design project, VIKING has launched a tower evacuation kit that fits snugly into what is currently an unused space between the platform handrails and the tower’s outer wall....

Verint Systems (Verint), the globally renowned customer engagement company, has announced that Opus Research has named Verint’s Artificial Intelligence (AI) and analytics solutions, as the overall market leader in Conversational Intelligence, out of a field of 11 vendors evaluated, in its new Opus Research Conversational Intelligence Intelliview Report. Opus Research also named Verint a leader for top Features and Technology, and Integration and Scalability criteria scores, in its 2021 De...

Verint Systems (Verint), the globally renowned customer engagement company, has announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-renowned conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice. Robust support for digital customer engagement The acquisition will expand Verint’s robust support...

Continuing consultations between VIKING Life-Saving Equipment and its growing offshore client base has brought a new lifejacket to the oil & gas and wind energy markets whose form is as innovative as the range of new details to overcome longstanding safety challenges facing offshore crews and maintenance personnel. The VIKING YouSafe™ Vanguard inflatable lifejacket has been developed after the leading supplier asked designers to return to first principles and deliver a versatile, high...

Verint Systems (Verint), the globally renowned customer engagement company, has that it has won an AI Breakthrough Award for excellence and innovation in Artificial Intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) Package is the winner of the ‘Best Virtual Agent Solution’ award. Earning its fourth consecutive AI Breakthrough Award, the company previously won ‘Best AI-based Solution for Customer Service’ award in 2020, ‘Best Chatbot Sol...

With the South African Weather Service (SAWS) warning about sub-polar weather conditions affecting most parts of the country this week, many families will turn to gas heaters to keep warm. ASP Fire CEO Michael van Niekerk gives us his ‘top tips’ on what to do when users switch the appliance on for the first time after long storage, as well as some of the safety factors to be on the lookout for. When connecting a gas appliance to the gas cylinder, always ensure that the con...

Verint Systems (Verint), the globally renowned customer engagement company, has announced that it has been recognized as a market share leader in DMG Consulting LLC’s latest Contact Center Workforce Optimization Market Share Report.  According to the report, Verint’s five-year compounded annual growth rate (CAGR) between 2016 and 2020 for sales of contact center WFO solutions is strong, particularly given the amount of revenue Verint earned in this sector. Verint moved into fir...

On June 24, 2021, the Massachusetts Police Accreditation Commission (MPAC) voted to award Accreditation to the Upton Police Department for another three-year period. Under Chief Michael Bradley’s leadership, the town has received its fourth consecutive three-year award for full Accreditation by MPAC (2012, 2015, 2018 and 2021). “Our residents can be assured that the men and women of the Upton Police Department hold themselves to the highest of standards in law enforcement,” sa...

Verint®, The Customer Engagement Company™ announced enhancements to Verint Connect, the interactive engagement portal designed to give customers and partners access to the information they need about Verint solutions, services, and training all in one place. Built on its Community application and accessible directly from the Verint Cloud Platform, the enhancements to Verint Connect will enable members to gain even greater value from their solutions. Verint Marketplace...

Verint®, The Customer Engagement Company™ announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report, published June 15, 2021, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a pioneer in its 2021 Magic Quadrant for Workforce Engagement Management (WEM) research. Evaluation criteria In the CEC report, Verint has evaluated 16 criteria across two key areas, ability t...

Verint®, The Customer Engagement Company™ announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a proven pioneer in hiring automation. The acquired technology automates the candidate evaluation process and leverages AI to analyze answers to interview questions, providing insights to help to hire managers to make more informed decisions. Verint Intelligent Interviewing...

Verint® , The Customer Engagement Company™ announced its newly elected board of directors, following the conclusion of its annual meeting of stockholders on June 17. The elected board includes nine directors two of whom are new members, Linda Crawford and Reid French, technology industry veterans with extensive cloud and operational experience. Work experience French was CEO at Applied Systems where under his leadership the company significantly increased revenue Linda Crawford...

Verint®, The Customer Engagement Company™, announces its Artificial Intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities, and product effectiveness in DMG Consulting LLC’s new 2021/2022 Interaction Analytics (IA) Product and Market Report. In addition, Verint represents the largest market share by a number of customers and achieved the greatest year-over-year increase in the num...

Glob­al research com­pa­ny, JCMR con­firmed that the VPS Site Security Ltd. (VPS) was one of a select group of companies that leads the mar­ket world­wide in pro­vid­ing con­struc­tion site secu­ri­ty systems.  VPS is the only UK site secu­ri­ty com­pa­ny to have been short­list­ed every year since 2014 for the peer reviewed IFSEC Secu­ri­ty and Fire Excel­lence Awards, win­ning a ra...

With winter fast approaching and people already beginning to unpack their electric heaters and blankets, what are the fire-risk implications that people need to be aware of? ASP Fire CEO Michael van Niekerk outlines the main areas of concern for homeowners. These are known to be the causes of home fires. Fires caused by heating sources such as heaters and electric blankets are the main contributor to home fires. Always operate electrical equipment and extension cords safely to minimize any fire...

Verint®, The Customer Engagement Company™, announces TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform deployed on Google Cloud’s platform. TELUS International designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Fueling all stages of company growth, the company partners with brands from high-growth indust...

Verint®, The Customer Engagement Company™, announces it is showcasing the latest innovations leveraging artificial intelligence (AI) and analytics to support the real-time work imperative at its customer conference, Verint Engage21, taking place May 19-21. These solutions – Real-Time Agent Assist, Contextual Knowledge, and Verint IVA for Agent Assist – are all powered by Verint DaVinci AI and Analytics. Verint Da Vinci AI and Analytics infuse advanced machine learning mode...

Verint®, The Customer Engagement Company™, has been named a strong performer in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. In the report, Forrester stated that Verint “continues to provide CFM and VoC services to a large volume of customers across the globe, with a focus on unifying data across the enterprise and creating an omnichannel view that goes beyond the contact center.” Customer Feedback Management criteria Verint received the hi...

Verint®, The Customer Engagement Company™ announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virtual Assistant (IVA) was recognized in the Natural Language Processing (NLP) product category. The Business Intelligence awards program recognizes organizations, products, and people who bring Artificial Intelligence (AI) to life and apply it to solve real problems. Intelligent Virtual Assistant Convers...

Verint Systems (Verint), the globally renowned customer engagement company, announced that global wellness brand, GNC is leveraging Verint Experience Management, as an investment in its omni-channel strategy, in order to provide consumers with the ultimate shopping experience. Spike in health products demand With more than 3,000 locations in the U.S. and Canada, GNC prides itself on meeting the growing and fast-changing needs of its customers. The company experienced a spike in demand for heal...

 Verint®, The Customer Engagement Company™ announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM). Per Gartner, “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new refer...

VIKING Life-Saving Equipment has launched the first pilot and aircrew suits with the flame-retarding properties of GORE-TEX PYRAD® technology at their core and the intrinsic flexibility, breathability, and durability aviators have asked for. Developed by the VIKING PPE design team after crew consultations and aircraft visits in the UK and Norway, the VIKING YouSafe™ Aviation suits are fully authorized by EASA. Features of YouSafe™ Aviation suit The fabric’s flame-retardi...

Victaulic, the world’s pioneering manufacturer of mechanical pipe joining, fire protection, and flow control solutions, has purchased a 220,000-square-foot manufacturing plant in Lawrenceville, PA, and celebrated with a grand reopening. Victaulic’s Lawrenceville facility has added nearly 60 new jobs to Tioga County and anticipates adding approximately 40 more shortly. It is expected many of the new positions will be filled by local talent from the area’s skilled workforce. New...

At the meeting on November 16, 2020, the Board of Selectmen formed two new committees. They are seeking applications to the DPW Building Committee and Lake & Pond Committee.  The Lake & Pond Committee committee will include Recreation Commission Member, Conservation Committee Member, Board of Health Member, DPW Member, and 3 Residents. Please complete a volunteer application if someone would like to serve.

Verint®, the Customer Engagement Company™, announces Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational Artificial Intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences. As part of the Verint Intelligent Virtual Assistant (IVA) offering, the package allows business professionals to quickly deploy a production-ready chatbot to deflect calls and support customers. Verint IVA...

The fire and rescue service is thanking partners as the incident on Marsden Moor is brought to a close. Teams from West Yorkshire Fire and Rescue Service (WYFRS), Greater Manchester Fire and Rescue Service (GMFRS), other emergency partners, the National Trust, Kirklees Council, landowners and gamekeepers, Mountain Rescue, Plymouth Brethren Response team, and other groups joined together to tackle the blaze following a call to WYFRS at around 7 pm on Sunday, 25 April 2021.  Day and ni...

Verint Systems (Verint), the globally renowned customer engagement company, has announced the lineup for its Engage21 virtual conference, taking place from May 19 to May 21, 2022, featuring inspirational speakers, including Barbara Corcoran, Charlene Li and Jay Shetty. This premier event will feature in-depth content, which is geared towards customer engagement and customer experience professionals, with more than 60 sessions, led by Verint experts, customers and partners, over three days. Shi...