Fire Industry News for February 2022

Streamlight, Inc., a globally renowned provider of high-performance lighting, has introduced the BearTrap, a high-power work light that delivers up to 2,000 lumens for automotive and other inspection, identification and repair uses. Featuring both spot and flood beams, the light can rotate 270 degrees in its frame and clamps to virtually any surface or stands on its own for hands-free task illumination. It also features a magnetic base and a hanging hook for additional hands-free lighting optio...

The Upton Technology Committee is seeking ways to improve internet access for all residents of Upton. The experience of the past 2 years has illustrated how important fast, reliable and affordable internet service is for students and those working from home. It plans to use the results of this survey to make recommendations to the Board of Selectmen for considering new technologies that can provide fast, reliable, and affordable high-speed internet access to all households interested in this se...

AW Hainsworth is proud to announce that they have been accredited with ISO 45001:2018, which focuses on occupational health and safety in the workplace. ISO is recognized worldwide as a respected standards body, and this standard focuses on improving employee safety, reducing workplace risks and creating better, safer working conditions. This reinforces the company’s commitment to their workforce by ensuring they provide their employees a healthy and safe place of work. ISO 45001:2018 ac...

Tyne & Wear FRS were called to a fire at a warehouse in Gateshead involving a propane gas-powered forklift truck and involving several wooden pallets. Three sprinkler heads installed in the roof void actuated, extinguishing the fire before the arrival of TWFRS Without the sprinkler system, there would have been significant damage to the business, potential risk of injury to members of staff, firefighters at risk of the propane gas-powered forklift truck cylinder exploding, the effect of whi...

Verint, the customer engagement company™, announces that it has been named a pioneer in the second of two IDC reports on conversational Artificial Intelligence (AI). The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment. The company was also recently named a pioneer in the IDC MarketScap...

Verint Systems (Verint), the customer engagement company, has announced a strategic partnership with Theta Lake, a globally renowned provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organizations, as well as other businesses, with extended capabilities to help avoid the legal, business, and reputational consequences of compliance breaches, misconduct, data loss, and security issues. Verint – Theta Lake partnership The par...

With the Festive Season almost near, homeowners are urged to ensure that basic fire-risk mitigation measures are in place if they are going away on holiday, highlights ASP Fire CEO Michael van Niekerk. The situation is also compounded by the current spate of load-shedding instituted by electricity utility Eskom. Proper fire-safety check If users are planning on going away, it is best to conduct a proper fire-safety check of the home before the family departs. This will reveal any potential fir...

Body Worn Video (BWV) cameras are being trialed by operational staff in West Yorkshire Fire and Rescue Service. The pilot scheme has been brought in with the intent to overtly capture video and audio during duty. Several volunteers within the service (including workers in the Fire Prevention team) will be trialing the cameras.  BWV trials Area Manager for Operations Support Dave Teggart said, “There are several reasons we have decided to trial the use of BWV. Having the recordings...

The multi-purpose security system is compatible with the fire control panel, which came on the market more than two decades ago and uses IoT technology, and allows the collection of large amounts of data for later separate analysis with artificial intelligence. Multi-purpose security system In the new multi-purpose security system of Zarje Elektronika, several devices are connected that operate as a single system, and the basic one is a fire alarm device. It is a system with distributed i...

Verint® announced the availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations. digital transformation journey “We look at digital transformation as a journey, and Verint is committed to helping organizations transition their operations to cloud-based platforms that deliver cost efficiencies and differentiated experiences to customers and employees,” sa...

Verint®, the Customer Engagement Company™ announced its December events that address the trends and challenges related to the increased use of digital channels and how to better engage with customers and employees with emerging technologies. Let’s Talk Live: Book Club Chat with Celia Fleischaker & Paul Greenberg on LinkedIn Live The online event, Dec. 1, 1 p.m. ET Verint’s next Let’s Talk Live: Book Club Chat features Paul Greenberg, founder and managing p...

At the October 2021 monthly meeting of the Vigilant Hose Company, the membership voted upon a recommendation from the organization’s Board of Director’s to pay off the remaining mortgage on the Fire Station located at 25 W. Main Street and the balance remaining on the loan for the recently purchased Engine 61. The total debt removed from the books was over 1.3 million dollars was officially completed over the last two weeks. Community service The ability to achieve this reduction...

Verint®, The Customer Engagement Company™ announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform. Verint Da Vinci™ AI and Analytics The new functionality, powered by Verint Da Vinci™ AI and Analytics, helps organizations connect with customers on a more empathic and human-level, empowering agents with in-the-mo...

West Yorkshire Fire and Rescue Service are gearing up for Road Safety Week, the UK’s biggest annual road safety campaign. The theme for 2021, to be held from 15-21 November, is ‘Road Safety Heroes,’ celebrating the work of road safety professionals and explaining how users can all help make journeys safer. The service is partnering with West Yorkshire Police, National Highways, and local authorities across the region to champion road safety and reduce death, injury, and a...

Verint®, The Customer Engagement Company announced that several solutions within its Customer Engagement Cloud Platform earned Gold Awards in the eighth Annual 2021 Globee® Customer Sales and Service World Awards. These awards honor excellence across a wide range of categories from innovations in contact centers, customer service, and business intelligence solutions, to commanding a higher standard for customer engagement and future of work initiatives. Verint’s award-winning ach...

Verint®, The Customer Engagement Company™, celebrated its customers at the eighth annual Engage 2021 EMEA Customer Conference held in person on 4th November. Nine organizations were recognized across seven categories for excellence in customer engagement, employee engagement, innovation, and for achieving exemplary results by leveraging cloud, automation, and Artificial Intelligence (AI) using the Verint Customer Engagement Cloud Platform: Verint Heroes-of-the-Year Award –&nb...

Verint®, The Customer Engagement Company announced it has been recognized as a leader in two award categories presented by CUSTOMER magazine and TMC, a global, integrated media company. Verint is the recipient of the following accolades: 2021 CUSTOMER Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognized for excellence in supporting and improving customer experience transformation and driving greater retur...

Fall has fully arrived in Wisconsin and with it comes the end of daylight saving time. As users change the clocks back an hour on the weekend, ReadyWisconsin encourages to use some of the extra time to check the carbon monoxide detectors and smoke alarms in the home, while also making sure the home emergency kit is ready for the upcoming winter. Warning devices “Carbon monoxide detectors and smoke alarms provide a critical early warning to potentially life-threatening situations in your...

 Verint®, The Customer Engagement Company™ announced its November online events featuring trends in AI and digital-first engagement, personalization, and social messaging. AI at Your Service: How Contact Centers Can Make the Most of AI in a Digital-First World Nov. 2, 1 p.m. ET Artificial intelligence (AI) is playing an increasingly important role in customer engagement enhancing the effectiveness of many customer service and contact center solutions, including intelligent virt...

West Yorkshire Fire and Rescue Service announced that the fire service has issued three top safety tricks, in order to help prevent unnecessary Halloween hazards during the festive period. Working with West Yorkshire Police and other partners, the West Yorkshire Fire and Rescue Service is campaigning for people to be mindful about keeping themselves and others safe, in the build up to Halloween, Sunday, October 31, 2021. Safety tips to prevent Halloween hazards The West Yorkshire Fire and Res...

Verint®, The Customer Engagement Company™ announced that Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment Report.  After a thorough evaluation of vendor strategies and capabilities, IDC positioned Verint in the Leaders category for delivering robust conversational artificial intelligence (AI) solutions. IDC MarketScape assessment The IDC MarketScape assesses the products, services, and compe...

In front of hun­dreds of indus­try lead­ers, the win­ners of the Con­struc­tion News Spe­cial­ists Awards were revealed at The Brew­ery, in Lon­don, United Kingdom, in Octo­ber 2021. Site secu­ri­ty spe­cial­ist, VPS Site Security Ltd. (VPS) tri­umphed dur­ing a rig­or­ous judg­ing process in front of an expert pan­el of judges, to win ‘Equip­ment Spe­cial­ist of the Ye...

West Yorkshire Fire and Rescue Service are urging bonfire revelers to make the most of the celebrations while making safety a priority this bonfire night. With coronavirus restrictions lifted, the annual festivities offer a different picture from last year with dozens of organized events to be held around West Yorkshire – providing a safer alternative to fires and fireworks at home. The Fire Service is working with local partners including councils, West Yorkshire Police, and Yorkshire Am...

Verint®, The Customer Engagement Company™ announced it was recognized in The 2021 CRM Industry Leader Awards by CRM Magazine in the Best Workforce Optimization (WFO) and Best Contact Center Analytics categories. CRM’s Annual Industry Leader Awards CRM’s Annual Industry Leader Awards are given to the top five vendors in 10 categories spanning sales, marketing, and customer service. CRM magazine asked its panel of judges, comprised of indu...

A fire that broke out at the KZN Resins factory in Durban at the end of August has placed the spotlight on the extreme hazards associated with the chemical-processing industry (CPI), comments ASP Fire CEO Michael van Niekerk. These hazards can quickly lead to a cascading sequence of events, resulting in a potentially catastrophic loss. Here fire protection systems should be designed in conjunction with, or consideration of, the respective Process Hazard Analysis (PHA). It includes identificatio...

Verint Systems (Verint), the globally renowned customer engagement company, has announced that Quadrant Knowledge Solutions has named Verint’s Experience Management a top performer and technology leader, in the 2021 SPARK Matrix Analysis of the Global Voice of the Customer (VoC) Platforms Market. Quadrant Knowledge Solutions conducted an in-depth analysis and evaluated the products, market presence, and value proposition for the major VoC platform vendors. Verint’s comprehensive te...

The brand new, state-of-the-art, energy-efficient Fire Station in Wakefield has officially opened in a ceremony attended by local dignitaries and fire service staff. The 2.9 million pound project, located on Brunswick Street saw the existing fire station demolished and a smaller fit for purpose and more energy-efficient replacement created with a much lower running cost. Design of the new station The new station has two bays adjoining the welfare accommodation which include a kitchen/di...

Abbot Fire Group is delighted to once again be offering free fire extinguisher hire to the local community, charity, or non-profit bonfire or firework events. Thereby helping to keep the community safe on bonfire night. Event details Abbot will discuss the event with users, taking into account the expected number of attendees, and ensure the fire safety requirements are covered by a suitable number of fire extinguishers on the night. Up to a maximum of eight per event. This offer is only...

Amid a tumultuous time for the healthcare industry due to the global COVID-19 pandemic, the top 25 health insurance companies remained in tight competition when it came to member satisfaction, according to new research released by Verint®, The Customer Engagement Company™. The range for satisfaction (SAT) scores from highest to lowest was just under nine points out of a possible 100, suggesting that all the top 25 health insurers are highly competitive, according to the Verint Experie...

Abbot Fire Group is once again supporting Fire Door Safety Week which highlights the importance fire doors play in fire safety precautions. Running 20th – 26th September, the week is  championed by the British Woodworking Federation. It aims to raise awareness of the crucial role fires doors play. It also aims to educate how to spot signs of wear and tear which could compromise the effectiveness of a fire door.