On this occasion, the end-user and client is one of the largest and popular retail hypermarket chains in the world, who are locally present in the GCC, Middle East, and Asian Territories. They own and operate over 250 hypermarkets in 15 countries across the region with future desires and plans to extend into another 38 countries in the Middle East, Central Asia, Africa, and Russia.
For this foremost multinational retailer with high-value investments, the management company required a comprehensive integrated security management solution to protect its visitors and customers, building premises, and ultimately mitigate risks at all its retail units.
The Situation
Since its establishment in the Middle East region in 1995, this retailer has several premises where, over time, a wide variety of disparate security, surveillance, and fire management systems had been installed at different locations, by different system integrators, from different vendors at different times. The system specification required included a scalable and future-proof innovative alarm management suite
While each retail store has its own individual systems such as access control, anti-intrusion alarms, CCTV, and fire management, the security personnel had a requirement for a holistic, flexible, and scalable integrated security management system. They wanted to be able to unify the monitoring & control of every store by seamlessly integrating with the presently installed systems and offer a comprehensive security solution. This requirement would help to immediately detect and deter incidents on-site and ultimately contribute to managing risks to make their security & safety operations more efficient for each retail store.
The system specification required included a scalable and future-proof innovative alarm management suite with industry-leading features and demanded the highest quality so that immediate response and escalation to any incident could be implemented swiftly.
The Solution
To date Datalog 5 has been successfully installed, configured, and is currently being used at 20 stores across the UAE, Oman, and Egypt. The software platform can offer seamless integration to the currently installed security, safety, and CCTV subsystems providing a streamlined and centralized view of operations. The Graphical User Interface (GUI) can provide the user with situational awareness features and an alarm management suite with full report and audit functions.
With a local Cortech Developments office based in Dubai providing tier-2 support, we can ensure full backup to the system integrators who have installed and commissioned Datalog at each of the individual premises, ensuring that the system will always be fully supported and operational.
The Benefits
With Datalog, the retailer’s multiple sites now have centralized integrated security, safety, and surveillance system Using an advanced monitoring and control solution, such as Datalog, means that the retailer’s multiple sites now have a state-of-the-art centralized integrated security, safety, and surveillance system that mitigates risks, deters theft and continuously protects customers, employees, and premises.
The integrated security system installed at these stores not only acts as an effective situational awareness tool with automatic escalation and reporting but when needed, has the option to supply supporting evidence to catch shoplifters. The system can immediately recall and retrieve high-quality video images for any alarm trigger or event instantly without any delay. This evidence in the form of CCTV images can quickly and easily be transferred onto a CD or sent by a secure email file and provided to the police in relation to a specific incident time and date.
Overall, this has helped reduce security breaches, in-store security teams are provided with more efficient operations and have much quicker response times. They can be confident that any criminal activity can continue to be recorded inside or outside of their store by utilizing less manpower and therefore saving on OPEX costs, all while seeing a reduction in crime and a safer shopping experience for customers.
