Verint Systems News

Verint®, the Customer Engagement Company™, announces Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational Artificial Intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences. As part of the Verint Intelligent Virtual Assistant (IVA) offering, the package allows business professionals to quickly deploy a production-ready chatbot to deflect calls and support customers. Verint IVA...

Verint Systems (Verint), the globally renowned customer engagement company, has announced the lineup for its Engage21 virtual conference, taking place from May 19 to May 21, 2022, featuring inspirational speakers, including Barbara Corcoran, Charlene Li and Jay Shetty. This premier event will feature in-depth content, which is geared towards customer engagement and customer experience professionals, with more than 60 sessions, led by Verint experts, customers and partners, over three days. Shi...

Verint Systems (Verint), the globally renowned customer engagement company, announced the April speaker line-up that features how to power today’s evolving workforce of people and bots. Thought leaders will address new workforce management trends and challenges at SWPP, the Verint/Opus Research webinar series focused on customer engagement data and AI and analytics, how to modernize knowledge management for greater productivity and VoC strategies for better customer insights. In addition...

Verint Systems (Verint), the globally renowned customer engagement company, has announced that Vericast, a renowned marketing solutions company, together with its Harland Clarke contact center solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers. “We selected Verint due to the integrated nature of their solution and the holistic view they bring to customer, client and agent engagement,” said Barbara...

 Verint®, The Customer Engagement Company™ announced that it has named its Latin American Partner of the Year award winners across several categories, which were presented at the company’s Sales Kickoff event. leverage AI and analytics The annual recognition honors Verint partners for outstanding achievement. Each winner partnered closely with Verint to help their customers build enduring customer relationships by connecting work, data, and experiences across the ente...

Verint®, The Customer Engagement Company™ announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s new 2021/2022 Workforce Management (WFM) Product and Market Report including a perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction” category for the third consecutive year. perfect marks in overall vendor satisfaction Verint also led or tied for the highest customer satisfaction scores in five product capab...

Verint®, The Customer Engagement Company™, announced that its Customer Engagement Cloud Platform™ has been recognized as a leader by multiple industry sources that honor excellence in a range of categories from customer engagement cloud, workforce optimization, and knowledge management to voice self-service and text analytics. The honors are: 1) 2021 Stevie Awards for Sales and Customer Service: Stevie Awards for Sales and Customer Service are considered top honors for customer...

Verint®, the Customer Engagement Company™ announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report. Kisaco Research placed Verint at the top of its 2021 Kisaco Leadership Chart on Intelligent Vi...

Verint® Systems Inc., the Customer Engagement Company™, announces the speaker line-up that discusses the new customer engagement challenges facing organizations worldwide in 2021 and how to overcome them through the latest Artificial Intelligence (AI) solutions and more. Insights into the Changing Customer Engagement Environment - Ventana Research/Verint Joint Webinar - Feb. 4, 1 p.m.ET. Organizations succeed or fail based on their ability to build enduring customer relationships. As...

Verint Systems (Verint), a globally renowned customer engagement company, has announced that it has received multiple awards from Consumidor Moderno and Grupo Padrão for excellence in customer engagement in the Brazilian market. Leveraging cloud-based solutions Leveraging cloud-based solutions from Verint’s Customer Engagement portfolio, organizations in Brazil and around the world are accelerating automation and leveraging AI-based solutions, such as speech and text analytics, to...

When a fire or other emergency occurs in a building or facility, first responders depend on every available resource to ensure a safe and orderly evacuation and response. One element in any response plan is the facility’s physical security systems, including access control, video surveillance and intrusion detection. How can these systems contribute to an orderly response to a chaotic situation?  We asked this week’s Expert Panel Roundtable: What is the role of security systems...

Verint's video surveillance system provides a great tool for debriefing fire and rescue trainees Fire and rescue crews in Northern Ireland are using advanced video surveillance technology from Verint Systems to fight fires more effectively and help reduce risk to their officers. The Verint technology, which forms an essential part of a new fast-deployable communications solution for the Northern Ireland Fire & Rescue Service (NIFRS), enables live video of an incident...