Verint Systems News

Verint, the customer engagement company™, announces that it has been named a pioneer in the second of two IDC reports on conversational Artificial Intelligence (AI). The IDC MarketScape: Worldwide Conversational AI Software Platforms for Customer Service 2021 Vendor Assessment report positions Verint in the Leaders category for delivering robust conversational AI solutions specifically in the customer service environment. The company was also recently named a pioneer in the IDC MarketScap...

Verint Systems (Verint), the customer engagement company, has announced a strategic partnership with Theta Lake, a globally renowned provider of modern collaboration security and compliance solutions. The partnership provides financial and trading organizations, as well as other businesses, with extended capabilities to help avoid the legal, business, and reputational consequences of compliance breaches, misconduct, data loss, and security issues. Verint – Theta Lake partnership The par...

Verint® announced the availability of its best-in-class Customer Engagement Cloud Platform in India, supporting its customers throughout the country as they progress their digital transformation migrations. digital transformation journey “We look at digital transformation as a journey, and Verint is committed to helping organizations transition their operations to cloud-based platforms that deliver cost efficiencies and differentiated experiences to customers and employees,” sa...

Verint®, the Customer Engagement Company™ announced its December events that address the trends and challenges related to the increased use of digital channels and how to better engage with customers and employees with emerging technologies. Let’s Talk Live: Book Club Chat with Celia Fleischaker & Paul Greenberg on LinkedIn Live The online event, Dec. 1, 1 p.m. ET Verint’s next Let’s Talk Live: Book Club Chat features Paul Greenberg, founder and managing p...

Verint®, The Customer Engagement Company™ announced new AI-driven Real-time Agent Assist (RTAA) capabilities including real-time sentiment analysis and new work assist functionality in the Verint Customer Engagement Cloud Platform. Verint Da Vinci™ AI and Analytics The new functionality, powered by Verint Da Vinci™ AI and Analytics, helps organizations connect with customers on a more empathic and human-level, empowering agents with in-the-mo...

Verint®, The Customer Engagement Company announced that several solutions within its Customer Engagement Cloud Platform earned Gold Awards in the eighth Annual 2021 Globee® Customer Sales and Service World Awards. These awards honor excellence across a wide range of categories from innovations in contact centers, customer service, and business intelligence solutions, to commanding a higher standard for customer engagement and future of work initiatives. Verint’s award-winning ach...

Verint®, The Customer Engagement Company™, celebrated its customers at the eighth annual Engage 2021 EMEA Customer Conference held in person on 4th November. Nine organizations were recognized across seven categories for excellence in customer engagement, employee engagement, innovation, and for achieving exemplary results by leveraging cloud, automation, and Artificial Intelligence (AI) using the Verint Customer Engagement Cloud Platform: Verint Heroes-of-the-Year Award –&nb...

Verint®, The Customer Engagement Company announced it has been recognized as a leader in two award categories presented by CUSTOMER magazine and TMC, a global, integrated media company. Verint is the recipient of the following accolades: 2021 CUSTOMER Product of the Year Award: Now a five-time category winner, Verint Customer Engagement Cloud Platform has been recognized for excellence in supporting and improving customer experience transformation and driving greater retur...

 Verint®, The Customer Engagement Company™ announced its November online events featuring trends in AI and digital-first engagement, personalization, and social messaging. AI at Your Service: How Contact Centers Can Make the Most of AI in a Digital-First World Nov. 2, 1 p.m. ET Artificial intelligence (AI) is playing an increasingly important role in customer engagement enhancing the effectiveness of many customer service and contact center solutions, including intelligent virt...

Verint®, The Customer Engagement Company™ announced that Verint has been named a leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2021 Vendor Assessment Report.  After a thorough evaluation of vendor strategies and capabilities, IDC positioned Verint in the Leaders category for delivering robust conversational artificial intelligence (AI) solutions. IDC MarketScape assessment The IDC MarketScape assesses the products, services, and compe...

Verint®, The Customer Engagement Company™ announced it was recognized in The 2021 CRM Industry Leader Awards by CRM Magazine in the Best Workforce Optimization (WFO) and Best Contact Center Analytics categories. CRM’s Annual Industry Leader Awards CRM’s Annual Industry Leader Awards are given to the top five vendors in 10 categories spanning sales, marketing, and customer service. CRM magazine asked its panel of judges, comprised of indu...

Verint Systems (Verint), the globally renowned customer engagement company, has announced that Quadrant Knowledge Solutions has named Verint’s Experience Management a top performer and technology leader, in the 2021 SPARK Matrix Analysis of the Global Voice of the Customer (VoC) Platforms Market. Quadrant Knowledge Solutions conducted an in-depth analysis and evaluated the products, market presence, and value proposition for the major VoC platform vendors. Verint’s comprehensive te...

Amid a tumultuous time for the healthcare industry due to the global COVID-19 pandemic, the top 25 health insurance companies remained in tight competition when it came to member satisfaction, according to new research released by Verint®, The Customer Engagement Company™. The range for satisfaction (SAT) scores from highest to lowest was just under nine points out of a possible 100, suggesting that all the top 25 health insurers are highly competitive, according to the Verint Experie...

Verint®, The Customer Engagement Company™, announced that its Voice of the Customer (VoC) Platform has been named a Top Provider in the 2021 Metrigy MetriStar Awards, in recognition of the solution’s value in driving high business success and above-average customer sentiment ratings. Customer satisfaction Verint is one of two vendors to earn “Top Provider” accolades out of a field of 15 VoC providers evaluated. By analyzing customer satisfaction ratings and “b...

Verint Systems (Verint), the globally renowned customer engagement company, has announced the completion of the previously announced transaction to acquire Conversocial, a renowned company in conversational customer experience services, delivered over messaging channels. Conversocial acquisition On August 10, 2020, Verint issued a release, ‘Verint Expands its Cloud Platform Capabilities to Help Brands Accelerate Digital-First Customer Engagement’, stating its intent to acquire the...

Verint Systems (Verint), the globally renowned customer engagement company, has announced that Opus Research has named Verint’s Artificial Intelligence (AI) and analytics solutions, as the overall market leader in Conversational Intelligence, out of a field of 11 vendors evaluated, in its new Opus Research Conversational Intelligence Intelliview Report. Opus Research also named Verint a leader for top Features and Technology, and Integration and Scalability criteria scores, in its 2021 De...

Verint Systems (Verint), the globally renowned customer engagement company, has announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-renowned conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice. Robust support for digital customer engagement The acquisition will expand Verint’s robust support...

Verint Systems (Verint), the globally renowned customer engagement company, has that it has won an AI Breakthrough Award for excellence and innovation in Artificial Intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) Package is the winner of the ‘Best Virtual Agent Solution’ award. Earning its fourth consecutive AI Breakthrough Award, the company previously won ‘Best AI-based Solution for Customer Service’ award in 2020, ‘Best Chatbot Sol...

Verint Systems (Verint), the globally renowned customer engagement company, has announced that it has been recognized as a market share leader in DMG Consulting LLC’s latest Contact Center Workforce Optimization Market Share Report.  According to the report, Verint’s five-year compounded annual growth rate (CAGR) between 2016 and 2020 for sales of contact center WFO solutions is strong, particularly given the amount of revenue Verint earned in this sector. Verint moved into fir...

Verint®, The Customer Engagement Company™ announced enhancements to Verint Connect, the interactive engagement portal designed to give customers and partners access to the information they need about Verint solutions, services, and training all in one place. Built on its Community application and accessible directly from the Verint Cloud Platform, the enhancements to Verint Connect will enable members to gain even greater value from their solutions. Verint Marketplace...

Verint®, The Customer Engagement Company™ announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report, published June 15, 2021, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a pioneer in its 2021 Magic Quadrant for Workforce Engagement Management (WEM) research. Evaluation criteria In the CEC report, Verint has evaluated 16 criteria across two key areas, ability t...

Verint®, The Customer Engagement Company™ announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a proven pioneer in hiring automation. The acquired technology automates the candidate evaluation process and leverages AI to analyze answers to interview questions, providing insights to help to hire managers to make more informed decisions. Verint Intelligent Interviewing...

Verint® , The Customer Engagement Company™ announced its newly elected board of directors, following the conclusion of its annual meeting of stockholders on June 17. The elected board includes nine directors two of whom are new members, Linda Crawford and Reid French, technology industry veterans with extensive cloud and operational experience. Work experience French was CEO at Applied Systems where under his leadership the company significantly increased revenue Linda Crawford...

Verint®, The Customer Engagement Company™, announces its Artificial Intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities, and product effectiveness in DMG Consulting LLC’s new 2021/2022 Interaction Analytics (IA) Product and Market Report. In addition, Verint represents the largest market share by a number of customers and achieved the greatest year-over-year increase in the num...

Verint®, The Customer Engagement Company™, announces TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform deployed on Google Cloud’s platform. TELUS International designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. Fueling all stages of company growth, the company partners with brands from high-growth indust...

Verint®, The Customer Engagement Company™, announces it is showcasing the latest innovations leveraging artificial intelligence (AI) and analytics to support the real-time work imperative at its customer conference, Verint Engage21, taking place May 19-21. These solutions – Real-Time Agent Assist, Contextual Knowledge, and Verint IVA for Agent Assist – are all powered by Verint DaVinci AI and Analytics. Verint Da Vinci AI and Analytics infuse advanced machine learning mode...

Verint®, The Customer Engagement Company™, has been named a strong performer in The Forrester Wave™: Customer Feedback Management Platforms, Q2 2021. In the report, Forrester stated that Verint “continues to provide CFM and VoC services to a large volume of customers across the globe, with a focus on unifying data across the enterprise and creating an omnichannel view that goes beyond the contact center.” Customer Feedback Management criteria Verint received the hi...

Verint®, The Customer Engagement Company™ announced it is among the winners of Business Intelligence Group’s Excellence in Artificial Intelligence Awards. Verint Intelligent Virtual Assistant (IVA) was recognized in the Natural Language Processing (NLP) product category. The Business Intelligence awards program recognizes organizations, products, and people who bring Artificial Intelligence (AI) to life and apply it to solve real problems. Intelligent Virtual Assistant Convers...

Verint Systems (Verint), the globally renowned customer engagement company, announced that global wellness brand, GNC is leveraging Verint Experience Management, as an investment in its omni-channel strategy, in order to provide consumers with the ultimate shopping experience. Spike in health products demand With more than 3,000 locations in the U.S. and Canada, GNC prides itself on meeting the growing and fast-changing needs of its customers. The company experienced a spike in demand for heal...

 Verint®, The Customer Engagement Company™ announced that it has once again been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM). Per Gartner, “Leaders provide functionally broad and deep WEM solutions that can be deployed and supported globally. Their software is suitable for enterprises of all sizes and complexity, and they have broad industry coverage. Their revenue is strong and new refer...