Opus Research News
Verint Systems (Verint), the globally renowned customer engagement company, has announced that Opus Research has named Verint’s Artificial Intelligence (AI) and analytics solutions, as the overall market leader in Conversational Intelligence, out of a field of 11 vendors evaluated, in its new Opus Research Conversational Intelligence Intelliview Report. Opus Research also named Verint a leader for top Features and Technology, and Integration and Scalability criteria scores, in its 2021 De...
Verint Systems (Verint), the globally renowned customer engagement company, has announced the expansion of the digital-first capabilities of its cloud platform through the acquisition of Conversocial. With this expansion, Verint’s market-renowned conversational AI provides brands the ability to orchestrate customer journeys with a connected experience across their channels of choice. Robust support for digital customer engagement The acquisition will expand Verint’s robust support...
Verint®, the Customer Engagement Company™, announces Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™, a low-code conversational Artificial Intelligence (AI) offering that can rapidly turn existing conversation data into automated self-service experiences. As part of the Verint Intelligent Virtual Assistant (IVA) offering, the package allows business professionals to quickly deploy a production-ready chatbot to deflect calls and support customers. Verint IVA...
Verint Systems (Verint), the globally renowned customer engagement company, has announced the lineup for its Engage21 virtual conference, taking place from May 19 to May 21, 2022, featuring inspirational speakers, including Barbara Corcoran, Charlene Li and Jay Shetty. This premier event will feature in-depth content, which is geared towards customer engagement and customer experience professionals, with more than 60 sessions, led by Verint experts, customers and partners, over three days. Shi...
Verint Systems (Verint), the globally renowned customer engagement company, announced the April speaker line-up that features how to power today’s evolving workforce of people and bots. Thought leaders will address new workforce management trends and challenges at SWPP, the Verint/Opus Research webinar series focused on customer engagement data and AI and analytics, how to modernize knowledge management for greater productivity and VoC strategies for better customer insights. In addition...
Verint®, the Customer Engagement Company™ announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report. Kisaco Research placed Verint at the top of its 2021 Kisaco Leadership Chart on Intelligent Vi...
