Institute of Customer Service News

KFRS Achieves Accreditation For Customer Service Excellence

Kent Fire and Rescue Service (KFRS) has been awarded ServiceMark accreditation by the Institute of Customer Service (ICS), following record feedback from customers and colleagues. It’s the first time a fire and rescue service has achieved this recognition, and it’s a national standard, independently recognizing an organization’s customer service excellence. ServiceMark assessment report The ServiceMark assessment report noted that, KFRS has "turned customer culture completel...