DMG Consulting LLC News
Verint Systems (Verint), the globally renowned customer engagement company, has announced that it has been recognized as a market share leader in DMG Consulting LLC’s latest Contact Center Workforce Optimization Market Share Report. According to the report, Verint’s five-year compounded annual growth rate (CAGR) between 2016 and 2020 for sales of contact center WFO solutions is strong, particularly given the amount of revenue Verint earned in this sector. Verint moved into fir...
Verint®, The Customer Engagement Company™, announces its Artificial Intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities, and product effectiveness in DMG Consulting LLC’s new 2021/2022 Interaction Analytics (IA) Product and Market Report. In addition, Verint represents the largest market share by a number of customers and achieved the greatest year-over-year increase in the num...
Verint®, The Customer Engagement Company™ announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s new 2021/2022 Workforce Management (WFM) Product and Market Report including a perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction” category for the third consecutive year. perfect marks in overall vendor satisfaction Verint also led or tied for the highest customer satisfaction scores in five product capab...
Verint®, the Customer Engagement Company™ announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report. Kisaco Research placed Verint at the top of its 2021 Kisaco Leadership Chart on Intelligent Vi...
