Verint Systems (Verint), a globally renowned customer engagement company, has announced that it has received multiple awards from Consumidor Moderno and Grupo Padrão for excellence in customer engagement in the Brazilian market.
Leveraging cloud-based solutions
Leveraging cloud-based solutions from Verint’s Customer Engagement portfolio, organizations in Brazil and around the world are accelerating automation and leveraging AI-based solutions, such as speech and text analytics, to gain insights to achieve better business outcomes and build enduring relationships.
Grupo Padrão’s Conarec 2020 Awards recognize relational intelligence and engagement among organizations in the customer relationship market. The comprehensive study is based on an index that measures key factors in successful management of the strategic relationships between companies and customers.
RPA and Speech Analytics solutions recognized
The Verint solutions that were honored include Robotic Process Automation (RPA), Speech and Interaction Analytics, and Enterprise Recording solutions.
Verint Systems’ Robotic Process Automation (RPA) and Speech Analytics solutions were recognized
Conducted by Grupo Padrão and with technical coordination from the Standard Intelligence Center, in partnership with OnYou, the Consumidor Moderno Award for Excellence in Customer Service recognizes and honors companies and professionals who are committed to excellence in customer relations and also focus on the evolution of the relationship between companies, and consumers in Brazil.
Verint Systems’ Robotic Process Automation (RPA) and Speech Analytics solutions were recognized.
AI and automation in Verint's solutions
Diego Gomez, Vice President, Latin America and Caribbean at Verint Systems, said “This continued recognition reinforces Verint’s commitment to serving its customers in Brazil and across the globe.”
He adds, “The Verint team continues to focus on innovation by finding new ways to leverage AI and automation in our solutions that enable our customers to navigate and thrive.”