Verint Systems (Verint), the globally renowned customer engagement company, has that it has won an AI Breakthrough Award for excellence and innovation in Artificial Intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) Package is the winner of the ‘Best Virtual Agent Solution’ award.
Earning its fourth consecutive AI Breakthrough Award, the company previously won ‘Best AI-based Solution for Customer Service’ award in 2020, ‘Best Chatbot Solution’ award in 2019, and ‘Best Overall AI Solution’ award in 2018.
Mission of the AI Breakthrough Awards
The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of AI and machine learning related categories, including AI platforms, Deep Learning, Smart Robotics, Business Intelligence, Natural Language Processing, and other industry-specific AI applications.
This year’s program attracted more than 2,850 nominations from over 17 different countries from across the world.
Intelligent Virtual Assistant Professional (IVA Pro) Package
Verint supports the hybrid workforce, the blend of humans and chatbots and IVAs that interface with a company’s customers"
James Johnson, Managing Director, AI Breakthrough at Verint Systems, said “Verint supports the hybrid workforce, the blend of humans and chatbots and IVAs that interface with a company’s customers. With IVA Pro Package, Verint is one of the only providers that can support businesses as they mature their self-service capabilities from initial chatbot to a fully operational enterprise-wide solution.”
James Johnson adds, “IVA Pro empowers a limitless self-service journey for organizations around the globe. Sincerest congratulations to the entire Verint team for all this incredible solution has to offer and winning our ‘Best Virtual Agent Solution’ award.”
AI-powered design and analytics tools
Powered by the Verint Customer Engagement Cloud Platform, Verint IVA Pro Package is a new SaaS offering that includes a complete set of user-friendly AI-powered design and analytics tools. These tools help brands quickly align IVAs with their business goals and measure results to adjust and optimize chatbots quickly and easily.
The Verint IVA Pro Package is unique among low-code offerings in leveraging advanced AI typically only delivered in fully coded, enterprise solutions. The innovative package enables a company to implement the advanced technology of Verint’s market-renowned IVA via a user-friendly interface that can provide immediate cost savings and value.
Innovation in AI and analytics
Verint’s Chief Marketing Officer (CMO), Celia Fleischaker, said “Innovation in AI and analytics are shaping the future of customer engagement. We are proud to receive this award, as it is evidence of our continued commitment to delivering solutions, like IVA Pro, to help brands quickly align IVAs with their business goals, measure results and adjust, and optimize chatbots, to improve customer experience.”