Verint Systems (Verint), the globally renowned customer engagement company, has announced that Vericast, a renowned marketing solutions company, together with its Harland Clarke contact center solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers.
“We selected Verint due to the integrated nature of their solution and the holistic view they bring to customer, client and agent engagement,” said Barbara Riggan, the Vice President (VP) of Technology at Vericast.
Verint Customer Engagement Cloud Platform
Barbara Riggan adds, “We are confident that moving to this solution will provide improved experiences for our clients and their customers. Verint’s cloud platform provides on-demand scalability, allowing us to better serve our clients and their fluctuating needs, and to be there when they need us.”
As part of its move to the Cloud, the Harland Clarke contact center solutions team will implement several applications within the Verint Cloud Platform, including Speech Analytics, Workforce Management, Gamification and Knowledge Management.
Enhanced agent engagement, efficiency and productivity
We are grateful for the opportunity to expand our relationship with Vericast"
These applications seek to increase agent engagement, efficiency and productivity, adapt faster in times of change and unlock the value of engagement data to provide better visibility into the customer journey.
“We are grateful for the opportunity to expand our relationship with Vericast, through its Harland Clarke contact center solutions,” said Casey George, Verint’s Senior Vice President (SVP) and GM Americas.
Holistic, integrated and cloud-based solution
Casey George adds, “In addition to providing a holistic, integrated, cloud-based solution, our team has extensive experience and a deep understanding of their business and customer needs. I look forward to following their continued success.”
Verint’s Customer Engagement Cloud Platform connects work, data and experiences across the enterprise, by drawing on the latest advancements in AI-powered automation, engagement science and connected data, in order to meet ever-increasing, ever-shifting consumer interactions and demands.
It enables customers to build enduring relationships that scale across dozens of channels, many diverse customer journeys and millions of consumer interactions.