10 Nov 2021
Shortly before 2.30 pm, the Computer Aided Dispatch and telephony systems experienced a failure. The national contingency plan was enacted and 999 calls were rerouted to neighboring ambulance services while the fault was traced and fixed.
The systems are up and running. East of England Ambulance Services also liaised with other blue-light services to ensure they were aware and could contact by other means. They would like to thank the staff who have worked incredibly hard to support patients and the ambulance partners who assisted during this time.