RapidDeploy, the cloud-native emergency response platform, announced a statewide implementation of Radius Mapping, a best-in-class tactical map, and Eclipse Analytics, a flexible reporting and analytics solution, to reduce emergency response times and increase operational efficiency for 9-1-1 across Minnesota.
In a first for local 9-1-1 call centers, every Public Safety Answering Point (PSAP) will be equipped with the same map and GIS data, along with network, mobile device, and other supplemental location data. This improves location accuracy and situational awareness throughout the state, providing more relevant information about callers and finding them faster.
Driving operational efficiency
It also enables PSAPs to quickly assess if a call has been misrouted, speeding up the time it takes to transfer a call to the correct PSAP, which is especially critical for the Twin Cities metro area, where there are multiple PSAPs in a single county. It also gives outstate Minnesota access to the same modern technology.
Minnesota’s PSAPs will have access to new ways to communicate to callers through two-way SMS chat
Additionally, Minnesota’s PSAPs will have access to new ways to communicate to callers through two-way SMS chat to contact callers who hang up or become disconnected. SMS chat has language detection and translation for over 70 different languages. This can have incredible outcomes for domestic violence situations where the caller cannot talk or in situations where English is not the caller’s primary language. As part of the statewide rollout, the Twin Cities will also have access to Eclipse Analytics, an easy-to-use analytics solution providing the standard and on-demand reports that will drive operational efficiency of the 9-1-1 system.
Quicker response times
“We are honored to bring Minnesota onto our platform as our eighth statewide deployment,” said RapidDeploy Co-Founder and CEO Steve Raucher. “With RapidDeploy Radius Mapping and Eclipse Analytics, PSAPs in Minnesota will see dramatic and immediate changes in their ability to get help to those who need it most more quickly and efficiently.”
Radius Mapping will help more than 1,200 9-1-1 Telecommunicators to get a more accurate location of an emergency caller and aid in quicker response times. Its best-in-class mapping will enhance in being able to locate Minnesota citizens and visitors who are not able to communicate their location, which will result in a more immediate response. Including this new deployment, RapidDeploy serves over 25% of the Telecommunicators in the US, in over 800 9-1-1 centers nationwide, including statewide deployments in California, Kansas, and Arizona.