| New home for Diamond Renewed 180+ point inspection and servicing, pre-owned commercial truck reconditioning programme |
Navistar recently held the Grand Opening of its Used Truck Reconditioning Centre (Reconditioning Centre) in Melrose Park, Ill. The Grand Opening event signalled a new chapter for the Diamond Renewed certified brand of used International trucks.
Melrose Park prototype and testing facility
With the closure and sale of the Indianapolis Centre, Navistar reviewed potential replacement options and decided on co-locating to the Melrose Park prototype and testing facility, near Chicago. “One of the greatest advantages of a centralised Reconditioning Centre is the ability to work hand-in-hand with the on-site Product Engineering and Prototype Team in order to fully understand product durability and use this knowledge to provide the highest level of service to our customers.” said Jeff Heichel, vice president, Used Truck Operations, Navistar.
A centralised Reconditioning Centre supports Used Truck activities by examining the Diamond Renewed reconditioning process to ensure a consistent product is available to all International Dealers and Navistar’s own 15 Used Truck Sales Centres. Additional benefits of the Reconditioning Centre include the ability to handle large transactions in a timely fashion, ensure quality improvements and meet internal cost targets.
Fully scalable to meet demands
The Reconditioning Centre in Melrose Park is fully scalable to meet demands and includes a wash bay, detailing and paint booth, welding room and a parts storage area. “We worked with the Local UAW to structure a competitive agreement which facilitated the work coming to Melrose,” said Kevin Turner, director of reconditioning operations, Used Truck Organisation, Navistar. “I’m very proud of our team for completing the move in record time and in line with Navistar’s lean principles.”
Navistar plans to relocate its nearby International Used Truck Sales Centre to its Melrose Park facility in the new year, creating a flagship location that incorporates full range capabilities provided by the new Reconditioning Centre.