Imagine you’re a dispatcher using six different screens to find the information you need to coordinate an emergency response. Motorola Solutions is taking this complex process and making it simpler by integrating call handling and computer aided dispatch (CAD) software for seamless information management.
“As part of our voice and CAD software offerings, we’re taking separate products and merging them into one integrated call control solution,” said Andrew Sinclair, corporate vice president and general manager, Motorola Solutions Software Enterprise.
“Call takers will no longer need to switch between call handling and CAD solutions for the information they need. Integrated call control will help save precious seconds that can make an impact during an emergency.”
Improves time and accuracy
This will enable call takers to answer calls, create incident reports, dispatch first responders and release callsMotorola Solutions’ new integrated call control incorporates the company’s next-generation 9-1-1 (NG9-1-1) call handling and CAD solutions. This will enable call takers to answer calls, create incident reports, dispatch first responders and release calls, all from one workstation to improve time and accuracy.
Customers will have the option to integrate their preferred Motorola Solutions NG9-1-1 and CAD software, which includes:
NG9-1-1 software
- CallWorks CallStation: A browser-based 9-1-1 call handling solution that provides a comprehensive workflow to manage emergency calls and text messages.
- VESTA 9-1-1: An inclusive NG9-1-1 call-handling solution, operating on a flexible, open software architecture
CAD software
- PremierOne CAD: Dispatch software that makes it easy to share information with first responders in the field and other departments or agencies for enhanced collaboration.
- Spillman Flex CAD: Software designed to allocate resources and inform first responders through information gathering to provide enhanced situational awareness.
Single map view of events
The integrated call control solution will also provide a single map view of events. Separate 9-1-1 and CAD systems often come with individual maps that don’t communicate with one another. With one map, call takers are able to quickly share centralized data to allocate and dispatch first responders.