August has been a momentous month for Chubb’s Contact Center in Blackburn as the team celebrates its first year at the new location.
On 2nd August 2021, the Contact center welcomed the first cohort of new starters to its impressive office campus in Blackburn and commenced a thorough induction program to ensure the new recruits were ready to take their first customer calls on 16th August. Over the following weeks and months, more cohorts of new starters were trained, making up the 75-strong team.
Celebratory day
To celebrate reaching its one-year milestone the Contact center recently hosted a fun day for the team with quick-fire quizzes, face painting, a ‘Manager Face Hunt’ game, and a grand celebratory cake and treats for everyone to share.
The fun day ended with a conga line through the building with pom poms galore and the team singing to music in chorus.
Alison's comment
Everyone thoroughly enjoyed coming together for a day of celebration; they make a friendly and vibrant bunch"
Alison Keough, Head of the Contact center, said, “The last year has seen a hive of activity as we relocated the Contact center from Leicester to our UK head office."
"We welcomed 75 new starters who are fully trained to support our customers with all their requests from a single location. Everyone thoroughly enjoyed coming together for a day of celebration; they make a friendly and vibrant bunch that I’m proud to call my team.”
Blackburn Contact center
The Blackburn Contact Center forms part of Chubb’s 55,000 sq. ft. office campus, which underwent a major renovation in 2016 when works began to transform the existing site into an advanced, integrated, and sustainable workspace.
The Contact Center operates 24/7 with four teams working on shifts to ensure the highest levels of customer service are upheld. The industry standard sets a target of 80% of calls being answered within 20 seconds, but here Chubb raises the bar by answering an impressive 90% of calls within the same time span.