Hazard Note 65 covers research that is providing insights and data nationally to help to develop new recruitment and retention strategies for SES volunteers.
Findings show that volunteers deeply value their connection to their unit, derive meaning from both positive and negative emotional experiences, and sometimes have vague expectations about emergency services volunteering.
Findings Of The Research
Managing the expectations of volunteers is not a simple task; some volunteers have too few expectations, and others too many. Both of these scenarios can lead to volunteers having a negative experience and influence their turnover intentions.
Based on the findings of the research, agencies can inform organizational practices in volunteer recruitment, retention and wellbeing.