Passive fire protection company - Burry Sealants has seen a 20 percent expansion of its mobile workforce, following the deployment of a cloud-based job management system from BigChange. Burry has also opened a new regional office and completed nearly 13,000 jobs in the last twelve months.
With the real-time connected mobile app and back-office system, BigChange helped Burry improve both office and field efficiency, reduce paperwork, and improve customer service with better reporting and faster invoicing.
Burry Sealants
Burry Sealants is a family-run business, established in 2011 and based in Devizes in Wiltshire, United Kingdom (UK). Providing passive fire protection and mastic application services, Burry now operates three regional teams covering the Midlands and the South-West.
Burry works with most of the UK’s largest developers, house builders and construction companies, including BDW, Bloor, McCarthy and Stone, Mildren Construction, and Cala Homes.
BigChange at the Fire Safety event
We wanted a system that would allow us to plan, schedule, communicate, monitor, and report"
“As the company has grown and evolved, we knew we needed to reduce our reliance on paper worksheets and manual job management processes,” commented Dean Burry, Director and Co-Founder of Burry Sealants.
He adds, “We wanted a system that would allow us to plan, schedule, communicate, monitor, and report, and, when we came across BigChange at the Fire Safety event, we instantly knew that this was the system for us."
Dean Burry continues, “We selected BigChange because of the multifunctionality it offers in a single system. Also, having spoken to other companies about how they use the software, we realized it can be tailored and personalized for our own requirements.”
Regional management operations
Since implementing BigChange, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools, Burry has seen its business increasingly grow. It has launched new regional management operations in the East Midlands and Oxfordshire area and has seen a vast improvement in efficiency.
Technicians are equipped with mobile devices that allow real-time communication between the site and back-office. Schedules and job sheets are automatically created and sent, and can be filled out, complete with digital signatures and time, date, location stamped photographs, and logged in the central management system, without a piece of paper being issued.
Real-time tracking
Real-time search also helps scan vehicle sites for customer reporting, fleet guard, and workforce
The ability to digitally capture information while on-site is also improving customer reporting as tailored job sheets allow for technicians to record evidence if they are unable to complete a job for whatever reason.
This flow of information is improving customer reporting, reducing queries, and streamlining the issuing, and ultimately payment, of invoices.
BigChange is also helping Burry manage its stock more efficiently. Supplies from the yard are allocated to a specific vehicle and then logged when the material is used on a job. Real-time tracking also helps monitor vehicle locations for customer reporting, fleet security, and workforce health and safety.
Enhanced efficiency and Customer Service
“BigChange means we can do what we do better,” added Ryan Burry, Director and Co-Founder of Burry Sealants, adding “We can focus on the job in hand as we know the paperwork and the admin side are taken care of."
He continues, "As a result, we are more efficient and our customer service is much better, which means we can expand and evolve at a sustainable rate.”