ASSA ABLOY'S Harry Warrender, Market Region Manager gives COVID-19 updates to the customers. He said, "The Prime Minister, Boris Johnson, addressed the country on 23rd March 2020, to announce the unprecedented steps required to save lives and protect our hospitals, due to the rapid increase of coronavirus cases in our country."
"As a business, we have taken the decision that our employees’ welfare must take priority and therefore we will close our operational facilities for the foreseeable future by 27th March 2020. We envisage this may be at least three weeks but will review this situation continuously."
Customer support
Operations continue until 27th March and we are working to fulfill customer orders by that date
"Given that part of our business supplies products that support national safety and security, we may need, by exception, to produce to support these customers. These exceptions will be managed with the required employees using safe systems of working which will comply with the latest UK Government/Public Health England guidelines."
"Operations continue until 27th March and we are working to fulfill customer orders by that date. During the temporary shutdown period, we will have customer service teams in place to handle customer requests and our field sales teams will be operating on a rota basis to support our customers. Please use your usual contact points and we will work to provide the support that you need during this period."
Continuous Supply of essential services
"Our distribution operation will be working on a scaled-down basis to support the supply of essential products and materials. Please liaise with our sales and customer service teams. These are challenging times and the situation is constantly changing."
Reviewing plans
"Over the coming weeks, we will constantly review our contingency plans and operations to ensure that we respond in the very best way to these changing external conditions and Government guidelines and advice."
"We will take every action to ensure the welfare of our employees whilst providing support for our customers. We plan to emerge from the COVID-19 outbreak as a strong and highly capable business which our customers can rely upon as soon as the UK economy restarts."