For firefighters, seeing their ARFF unit for the first time is arguably one of the most exciting times in the process of getting a new truck.
At Oshkosh Airport Products, customer vehicle inspections are one of its favorite responsibilities.
ARFF vehicle inspections
ARFF vehicle inspections make every team member feel proud to see customers come in with excitement and anticipation, knowing they will see and test their new vehicle.
Oshkosh Airport Products thinks new vehicle inspection plays a vital role in the overall process and wanted to share what it believes to be the five most important aspects to consider during an ARFF vehicle inspection.
ARFF New Vehicle Inspection expectations
Oshkosh Airport Products thoroughly inspects every new ARFF vehicle to ensure they have built the best quality product
Oshkosh Airport Products thoroughly inspects every new ARFF vehicle to ensure they have built the best quality product and client receive a truck that exceed their expectations.
In case users may be unfamiliar with a vehicle inspection and what it all entails, Oshkosh Airport Products is going to share a quick overview of what takes place during an ARFF vehicle inspection process.
operational testing
Typically, inspection takes one to two days on-site here at Oshkosh Airport Products in Wisconsin. It starts by going through the truck front to back, making sure all the options on the vehicle align with the specifications. Next, it moves on to what might be the most exhilarating part; operational testing.
Using NFPA 414 ARFF vehicle requirements as a guide, the team has created a variety of operational and performance tests that challenge the truck to prove it can respond and perform in any terrain in a timely, safe, and effective manner. Operational testing for a new ARFF vehicle can include:
- Brake test
- Top Speed test
- Turning diameter test
- Acceleration test
- Handling
- Gradient ascents and descents
- ECO-EFP testing
- Pump and roll test
- 30° tilt table test
The myriad of operational tests to choose from allows our customer to make sure their new ARFF truck is performing at its best. Finally, Oshkosh Airport Products shares a tour of the plant and inspects loose equipment, if applicable to the truck.
Important Aspects of an ARFF New Vehicle Inspection Process
Below, Oshkosh Airport Products provides a countdown of the five most important aspects to consider during all ARFF vehicle inspections:
5. Inspect Graphics & Lettering
Inspecting all graphics and lettering to make sure they’re perfect is a crucial component of vehicle inspection
When the ARFF unit is responding to an emergency on the runway or patrolling the tarmac, the exterior of the truck is the first thing people see. Inspecting all graphics and lettering to make sure they’re perfect is a crucial component of vehicle inspection.
The graphics and lettering display the fire station proudly, and if there is a discrepancy, being able to fix it on-site will relieve headaches upon delivery of the unit.
4. See How the ARFF Truck Is Built
Going on a factory tour exposes users to different areas of the manufacturing process. This can be essential for understanding the truck from a maintenance perspective, as well as having a greater appreciation for how the ARFF unit is built.
Seeing the different stages of production can also allow customers to see how each component works because it is stripped down to the basic structure. If users have any questions on why something is put together “that” way, it is time to ask the skilled professionals working on the line.
3. Meet and Become Familiar with employees
Hospitality is an exciting part of any customer visit and is key to any new ARFF vehicle inspection
Hospitality is an exciting part of any customer visit and is key to any new ARFF vehicle inspection. Being able to meet the people behind the truck and brand strengthens relationships, opens the door for communication, and helps put a face to a name. The customer should feel comfortable asking any team member at Oshkosh Airport Products a question and know they will be able to answer it with confidence.
Building a relationship with employees also allows an opportunity to decrease post-product dissonance. Members from the truck committee will feel better able to communicate any questions or concerns after they take their ARFF vehicle back to the firehouse.
2. Performance Test the New ARFF Vehicle
Performance testing is arguably the most exhilarating part of the vehicle’s inspection. It allows the customer to participate in a wide variety of tests outside the walls of the factory. Additionally, it allows new users of our brand to become familiar with the vehicle. We shared a few of the most common tests in the overview at the beginning of the post, but in addition to those, users have the opportunity to see the full agent suppression system in action.
Oshkosh Airport Products takes the ARFF truck out to the test pad and pumps water, tests the turrets, and makes sure the foam system works correctly. Users may also become familiar with the Snozzle® if the unit is equipped with this versatile option. Testing allows for quality checks, such as testing the pressure and flow rate of the equipment.
1. Verification Between Specifications and the ARFF Truck
During the verification process, Oshkosh Airport Products can correct any discrepancies
This is the most crucial aspect of the ARFF vehicle inspection. Comparing the built truck to the specifications is the first thing that is done when a customer does a site visit.
Oshkosh Airport Products start at the front of the truck and work way backward, ensuring all the options the user chose match up with the specifications that were built. During the verification process, Oshkosh Airport Products can correct any discrepancies before the truck is shipped.
- E-Pick
If there is a quality concern, an additional request, or a failure during testing, each item is captured with a system called E-Pick. The team uses pictures and text to describe the problem, which is then sent out to engineering, sales, and production teams.
E-Pick verifies accountability that the work has been done, as well as provides a guarantee that we will take care of any issue quickly and efficiently.
The Importance of ARFF New Vehicle Inspection
Vehicle inspection is essential to both the customer and Oshkosh Airport Products. It ensures we are putting out the best quality product and users are receiving a truck that exceeds their expectations.
Unfortunately, new Airport Improvement Program(AIP) regulations aren’t writing visits into the specs as commonly as they used to. The sales team encourages talking to the FAA to get approval for the visit before presenting the specifications. The benefits are endless!