Like many, teams at Alberta have been working in unprecedented circumstances to both help protect the safety of the employees and customers and to provide customers with the critical service they need to help stay protected during this challenging time.
Alberta has achieved significant progress in implementing new safeguards, policies and practices to achieve the goals of team member safety and customer support. And, while they still have work to do, there’s a lot they can share to give the customers peace of mind that Alberta is dedicated to keeping the customers protected. For them, that starts with helping the employees be safe.
Remote working mandate
Last week, Alberta instituted a number of policies and practices to support the team members who are facing very challenging times. Here are the steps they’re taking:
- They have implemented a temporary, company-wide remote working mandate for positions that can begin remote work immediately and implemented flexibility in the attendance policy
- They are working to acquire additional cleaning, sanitation and protective tools for Head Office and employees to help reduce the risk of disease transmission among Alberta employees and the public.
Installing home security
Alberta is also the security, fire protection and life safety provider for essential businesses
Alberta’s commitment to helping keep the customers and communities safe means they sometimes need to interact with the users in-person in order to repair and install home security and life safety systems. Alberta is also the security, fire protection and life safety provider for essential businesses and facilities in communities, like hospitals, distribution centers, banks, factories and grocery stores.
In order to continue providing safety and peace of mind to the customers, they are taking these measures:
- The call center is phone screening all residential customers to determine if they can provide a safe work environment before setting in-home appointments to increase the assurance of a safer work environment for Alberta’s team members and for the protection of all customers.
- They are working to acquire and equip the customer-facing employees with additional cleaning, sanitation and protective tools to help protect them and customers.
- Any customer who feels uncomfortable receiving Alberta personnel in their homes may reschedule their appointments.
Providing backup services
COVID-19 has dramatically changed the way many businesses operate. They’ve taken swift and proactive steps to ensure that they can continue to provide a service to the customers. Alberta is well stocked with critical spare parts to be able to provide backup services for critical function and continue servicing the customers.
Alberta’s team members are standing ready to fulfill their mission to protect and connect people with the things they love most. They will continue to help secure and serve the customers, in this time of critical need.